What are the responsibilities and job description for the Customer Service Representative for Dry Cleaners position at Lavaseco Universal LLC?
Introduction
Customer Service Representative for Dry Cleaners
Lavaseco Universal, LLC dba Dutch Boy Cleaners / Five Star Cleaners is looking for Customer Service Representatives, where your enthusiasm and dedication to outstanding service will play a pivotal role in providing our clients with an exceptional dry-cleaning experience. In this vital position, you'll be the face of our company, ensuring customer satisfaction with a warm greeting, attentive listening, and a commitment to resolving their needs with efficiency and a smile. Your role will be instrumental in maintaining our reputation for excellent customer care and fostering lasting relationships with our community. If you have a passion for service and a keen eye for detail, we would love to welcome you to our professional family.
We have openings in Northeast, Northwest San Antonio and the Cibolo area. We also have openings in New Braunfels.
Customer Service Representative for Dry Cleaners Job Responsibilities
- Greet customers warmly and ascertain their needs for dry cleaning and laundry services.
- Explain the range of services provided, including cleaning, pressing, and any special treatments available.
- Check in items, tag garments with customer identification, and prepare orders for processing.
- Inform customers of pricing, turnaround times, and any relevant policies regarding care and handling of garments.
- Answer customer inquiries, resolve complaints, and provide guidance on garment care.
- Operate the point of sale (POS) system to handle transactions, process payments, and issue receipts.
- Update customer records with order details and preferences in the company's database.
- Coordinate with the cleaning and pressing team to ensure orders are completed on time and to the customer’s satisfaction.
- Conduct quality checks on cleaned garments before returning them to customers.
- Manage pick-up and delivery schedules for customers who request these services.
- Maintain a clean and organized work area, including the counter and customer-facing areas.
- Provide information on promotions, discounts, or loyalty programs to encourage repeat business.
- Ensure compliance with health and safety regulations related to the handling and storage of cleaning chemicals and supplies.
- Assist in inventory management of cleaning supplies and consumables.
- Handle and resolve any issues concerning lost or damaged items according to company policies.
Customer Service Representative for Dry Cleaners Job Requirements
Compensation details : 14 Hourly Wage
PI5d684359a488-30511-29913268
