Business Development Coordinator- OCS

ABOUT THE GROUP

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company, which distribute and market our products and coffee machines. In addition to Lavazza, the following brands are also part of our Group: Carte Noire, Merrild, Kicking Horse, Eraclea and Whittington tea.

Joining Lavazza means doing business with passion, knowing that the impact of our work goes beyond the quality of the production chain. We are a big family and are constantly looking for new talents who share our values and can enrich our team. We combine competitiveness with social and environmental responsibility as we create superior quality products available for consumption both at home and out of home, and distributed through all channels: Retail, Foodservice, Office Coffee Service (OCS), and Vending. Our strong, diversified presence enables us to offer consumers and clients perfectly suited solutions, for any occasion and time of day.

JOB OVERVIEW

Lavazza North America is embarking on a growth plan to substantially expand our market share in the Americas. As part of this growth plan, a large focus will be on our Office Coffee Sales channel, optimizing our relationships with key distributors. Along with offering a best-in-class range of solutions for the market, Lavazza is expanding our Sales team into new territories to best support this strategic business initiative.

At Lavazza North America, the Business Development Coordinator position supports Lavazza North America’s Business Development, with a focus on Office Coffee Service (OCS). This individual will support the Business Development OCS team and OP sales team by ensuring flawless execution of general sales operations activities.

Location: West Chester, PA

JOB OVERVIEW

• Support special projects across the AFH Commercial Team (e.g., New Product Development and Launch).
• Assist the department head in defining and executing sales strategies across different channels (Office Coffee, Office Supply, and B2B E-commerce).
• Coordinate among different channels, supporting directors with lead generation, commercial policies, sales initiatives, and strategy rollouts.
• Monitor pricing across channels (including MAP compliance), support promotional activity execution, and track results.
• Assist the E-commerce team and Marketing department with digital asset creation, online content enhancement, and identifying improvement opportunities.
• Support marketing campaigns for the OCS channel.
• Consolidate and manage reporting of direct and indirect customer sell-out data to assess actual performance vs. contracted KPIs.
• Support stock replenishment and forecasting processes in coordination with the Demand Planning department and external stakeholders (customers, 3PL providers).
• Track, monitor, and support new customer activation and internal setup.
• Provide cross-functional support (Sales, Marketing, Finance, Commercial Strategy) with sell-in reporting and analysis to aid business planning, including monthly and quarterly reviews, annual budget planning, business development, and NPD business cases.
• Manage general sales operations, including accurate and timely submission of rebates, POs, sales commissions, and contract updates for equipment changes.
• Handle sample orders for new customers and innovations.
• Create and maintain documentation of business processes, timelines, critical activities, and key contacts to ensure business continuity as the cross-functional team evolves.

JOB QUALIFICATIONS

• Bachelor’s degree required in accounting, finance, or related field.
• 2 years of experience supporting AFH channels and customers preferred.
• 2 years of experience in strategic consulting and business development preferred.
• 1 years of experience in E-Commerce and Digital Marketing highly preferred.
• Proven ability to interpret digital trends proactively and think critically to challenge the status quo.
• Experience working in a distributor environment preferred.
• Excellent interpersonal skills with strong presentation and communication abilities for executive audiences.
• Highly organized with strong project management skills.
• Proficiency in MS Office (Excel, PowerPoint) at an intermediate to advanced level required.
• Ability to efficiently learn and adapt to new technology (e.g., proprietary Lavazza tools).
• High attention to detail with the ability to multitask and prioritize effectively.
• Less than 20% travel required; must be able to commute to NYC/West Chester office as needed.
• Hybrid work model: 3 days onsite at West Chester, PA, and 2 days remote.

BENEFITS/PERKS

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!

Lavazza is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Lavazza prohibits discrimination and harassment of any type and affords equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.