What are the responsibilities and job description for the EdTech Customer Success Manager position at Lavner Education?
This is a full-time position at Lavner Education. It can be either remote, hybrid, or fully in-person at our Narberth, PA headquarters.
Starting salary $65,000 /year depending on experience, plus benefits
Are you a leader with strong experience in sales and customer service who wants to join a team that strives to create the best educational opportunities for kids? Are you a dynamic communicator and empathetic problem-solver who enjoys delivering exceptional customer service to every client? If so, apply today!
WHY JOIN LAVNER EDUCATION?
Lavner Education, one of the world's leading EdTech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, and Lavner Fitness brands, offering year-round camps, classes, tournaments, and online tutoring to kids worldwide. Whether at locations like UCLA, UW-Seattle, UPenn, WashU, and NYU, or through online camps and private instruction, our multi-layered approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for high-quality live, interactive learning, we create cutting-edge learning experiences that feature top-notch curricula and great staff, all backed by a dedicated and mission-driven leadership team.
JOB RESPONSIBILITIES:
- Deliver an exceptional level of service to our clients via phone, email, and chat while effectively managing a high volume of inbound communication
- Drive sales by providing customers and potential customers personalized recommendations and detailed information regarding locations, availability, course offerings, the overall registration process and more via phone, email and chat
- Document, review, and make requested changes to customer accounts using support desk ticketing system and camp management software
- Develop valuable relationships with clients by identifying their needs and assisting in troubleshooting and/or resolving issues with empathy, professionalism, and patience
- Utilize your institutional and experiential knowledge to problem-solve and make educated, informed decisions when challenges arise
QUALIFICATIONS:
- A positive and outgoing personality
- Minimum 2 years professional work experience in Customer Service, Sales, STEM Education, Management, Business, or related field
- Previous experience in EdTech and/or summer camp programming a plus
- Excellent written and verbal communication skills
- An ability to troubleshoot independently & problem solve
- Tech savvy
- Clearance of all required background checks
- As this may be a fully remote position, a fast, reliable internet connection and a private, quiet place to work are required
ARE YOU READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a quick and easy application process. If you feel that this position would be a great fit for you, please fill out our quick mobile-friendly application so we can review your information. We look forward to meeting you!
Salary : $65,000
