What are the responsibilities and job description for the Operations Support Officer position at Law Debenture?
About Safecall
Safecall is a whistleblowing service provider, helping organisations establish an independent, safe and confidential reporting system since 1999. Our whistleblowing hotline and online reporting allows employees to Speak Up and report their concerns to the highest levels of management. We recognise the value of an effective whistleblowing programme in supporting both employers and employees to address wrongdoing in the workplace.
We support over 1,000 customers in 100 countries globally. In our 20 year history we have successfully managed tens of thousands of cases on behalf of our clients and their employees.
Law Debenture is our parent company, an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition, on a day–to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 132-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines including Safecall.
We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working with us, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.
Role Overview
Safecall is seeking a proactive and detail-oriented Operational Support Officer to join our dynamic team. This role will provide essential support across multiple areas of the business, helping to ensure smooth operations and strong relationships with our referral partners and customers. If you thrive in a varied role and enjoy working collaboratively in a fast-paced environment, we’d love to hear from you.
Main Responsibilities
Internal Support
- Manage and support company-wide tasks, such as coordinating legal, infosec, and compliance processes.
- Assist with general office operations, including day-to-day activities and ensuring the office runs smoothly.
- Provide project-based assistance to different business areas.
External Support
- Support the Account Management team with;
-Customer onboarding
-Customer support queries
-Edit client materials suck as posters and communications
-The build of customised client web pages
- Actively manage the SME mailbox
- Support with the coordination of Safecall training events
Referral Partner Management
- Support the main point of contact within Safecall with managing our referral partners, ensuring strong engagement and relationship management.
- Support the main point of contact within Safecall to monitor and manage partner accounts, identifying opportunities to strengthen partnerships and drive business growth.
- Act as a point of contact for partners alongside the main point of contact within Safecall.
Essential Knowledge, Skills, Experience
- Strong organisational and multi-tasking skills with excellent attention to detail
- Logical and process driven mindset
- Excellent time-keeping and sense of prioritisation
- Experience in administrative or customer support roles
- Strong willingness to learn
- Excellent communication and relationship-building skills
- Ability to work independently and as part of a team in a fast-paced environment
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Preferred Knowledge, Skills, Experience
- Experience using web content management systems such as Umbraco and/or WordPress
- Proficiency in using creative tools such as Canva or similar design software
- An understanding of customer onboarding within a SaaS or software business
- Knowledge of procurement and/or information security, data protection and due diligence processes
- Experience of customer facing relationship management
Your Reward
- Competitive salary with annual review and performance bonus scheme
- Generous pension contribution
- Full healthcare cover
- Health cash plan
- Life assurance
- Attractive office space
Things To Note
People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that’s fuelling our growth.
LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
Here’s the legal bit: please note that we have a thorough referencing process, which includes credit and criminal record checks.
If you’d like to find out more about LawDeb and our open vacancies, please contact our careers team on careers@lawdeb.com.
