Supervisor

Assigns, reviews and coordinates the work of a unit of workers' compensation staff. Delegates and coordinates assignments as to make maximum use of staff. Organizes and makes changes in unit procedures so as to ensure a consistently smooth work-flow. Interacts regularly with unit staff to facilitate effective and efficient performances of all case management functions. Reviews completed assignments and/or spot checks general assignments. Consults and advises management on operational issues affecting case management functions of unit and provides accurate and clear information on the operation of the unit to superiors.

Trains, supervises, monitors and evaluates subordinates on all related work functions. Prepares subordinates adequately for assignments given. Makes necessary checks on the status of work to ensure deadlines are met and work is progressing at a satisfactory rate and give subordinates sufficient feedbacks to improve the quality of work. Consistently resolves more complex or unusual problems brought to supervisor's attention by subordinates. Evaluates subordinates accurately to reflect actual job performance and is substantiated by specific observations of performance, production records, samples of work products or other solid evidence of job performance. Provide clear and concise statistical data on unit productivity and promptly inform management of any deficit in production within unit.

Performs investigations pertaining to workers' compensation claims. Supervises and oversees subordinates in complex investigative functions.

Reviews case upon their return from hearings from the Workers' Compensation Board to determine appropriate distribution to address directives.

Review cases to determine possibility of revenue collection.

Performs the work of Benefits Examiner Levels 1 and 2 when necessary.

WORKER'S COMPENSATION BENEFITS - 40482

Minimum Qualifications

1. An associate degree or completion of 60 semester credits from an accredited college or university, including or supplemented by 6 semester credits in mathematics, statistics, accounting, and/or actuarial science; or

2. A four-year high school diploma or its educational equivalent and one year of satisfactory full-time experience implementing the provisions of a workers’ compensation or retirement or medical benefits plan, involving the use of mathematical, statistical, actuarial, or accounting computations; or

3. A combination of education and/or experience equivalent to “1" or “2" above. Satisfactory completion of 30 semester credits from an accredited college, including 3 semester credits in mathematics, statistics, accounting and/or actuarial science may be substituted for 6 months of the full-time experience as described in “2" above. However, all candidates must possess at least a four-year high school diploma or its educational equivalent.

SPECIAL NOTE:
A. Upon completion of one year of satisfactory continuous service in Assignment Level Ia, employees shall be assigned to Assignment Level Ib.
B. To be eligible for placement in Assignment Level Ib or II, individuals must have, in addition to meeting the minimum requirements, either:
1. One additional year of satisfactory full-time experience implementing the provisions of a workers' compensation or retirement or medical benefits plan involving the use of mathematical, statistical, actuarial, or accounting computations; or
2. A baccalaureate degree from an accredited college including or supplemented by 6 semester credits in mathematics, statistics, accounting and/or actuarial science.

SPECIAL NOTE:
C. To be eligible for placement in Assignment Level III, individuals must have, in addition to meeting the minimum requirements, either:
1. Two additional years of full-time experience as described in "Note B. 1" above; or
2. A baccalaureate degree from an accredited college including or supplemented by 6 semester credits in mathematics, statistics, accounting and/or actuarial science and one additional year of satisfactory full-time experience as described in "Note B. 1" above.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.