What are the responsibilities and job description for the Law Firm Intake Specialist/Receptionists position at Law Office of Bryan Fagan?
Law Firm Intake Specialist/Receptionist
Are you organized with a good work ethic, and self-disciplined? If so, we would love for you to join our growing team.
The Law Office of Bryan Fagan is seeking an experienced and motivated individual to join our firm as an Intake Specialist/Receptionist. As part of our intake team, you are the first point of contact for potential new clients, you will call, set appointments, and listen to potential new clients by gathering case information and coordinating their entry into our system. This role will accurately document the clients case details and qualify the lead before placing them in our scheduling system and directing them to the appropriate consultation process. You must have strong communication skills, experience with accurate data entry, and knowledge of common legal terminology is preferred.
Hours:
Monday through Friday, 40 hours work week, 8:30am - 4:30pm, and must be flexible to work overtime to handle any late//last minute consults, as needed.
Earning Potential:
$13.00 to $15.00; upon experience
What you bring to the role:
- 1-2 years of exceptional customer service experience working with clients via the phone, email and in person, in a fast paced environment.
- A strong comfort level with meeting daily call quota goals.
- The ability to gather accurate client data.
- Prepare and scan documents
- Handle incoming and outgoing callers
- Accurate data entry capabilities.
- Handle front desk reception duties
- End of day reporting
Preferred:
Bilingual, English/Spanish
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- How many years of the "same" customer service experience do you have?
Education:
- High school or equivalent (Preferred)
Shift availability:
- Day Shift (Preferred)
Ability to Relocate:
- Kingwood, TX 77339: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $15
