What are the responsibilities and job description for the Service Delivery Manager position at Lawelawe Defense Inc.?
Who We Are
Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
You are
As the remote Service Delivery Manager Business Support is responsible for managing a service delivery team to deliver products and services to support data quality management, training, and real property compliance for the USACE AIS REMIS.
How You’ll Make An Impact
This position is responsible for providing high quality end user experience support. This is accomplished by offering training through multiple avenues (onsite, eLearning, webinars etc.) for REMIS. The Data Quality Management is accomplished by providing stewardship and reporting to the user community to provide the necessary expertise to evaluate, monitor, and remediate the integrity and accuracy of data within REMIS and provide recommendations and support for a REMIS Data Quality Management plan.
Responsibilities
Lawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization.
Here's What You Need
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Defense Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Notice to all Applicants
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
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Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
You are
As the remote Service Delivery Manager Business Support is responsible for managing a service delivery team to deliver products and services to support data quality management, training, and real property compliance for the USACE AIS REMIS.
How You’ll Make An Impact
This position is responsible for providing high quality end user experience support. This is accomplished by offering training through multiple avenues (onsite, eLearning, webinars etc.) for REMIS. The Data Quality Management is accomplished by providing stewardship and reporting to the user community to provide the necessary expertise to evaluate, monitor, and remediate the integrity and accuracy of data within REMIS and provide recommendations and support for a REMIS Data Quality Management plan.
Responsibilities
- Performs the impact analysis of approved Change Requests (CRs) for data quality monitoring and anomaly detection/reporting functionality within the REMIS application
- Provide functional impact analysis that outlines and describe impacts to REMIS for newly published guidelines to include:
- DoD Real Property Inventory Model (RPIM) and Real Property Categorization System Requirements (RPCS)
- Federal Real Property Profile (FRPP)
- General Services Administration (GSA)
- Army Audit Readiness (AAR)
- Oversee scheduling and meeting with USACE Districts for DQM remediation, ad hoc project, training events
- Manage a team of three that includes an instructional designer, a trainer/SME, and a data quality analyst/SME for Real Property
- Responsible for the maintenance of training products located in the MilUniversity site for REMIS
- Oversee creation, production, and maintenance of training products in sixteen knowledge areas for USACE Real Estate. Artifacts include schedule manuals, exercises, Training PowerPoint presentations, handouts, guidance sheets, surveys, summary reports, and video files
- Travel as required to provide on-site customer training coordination and delivery
- Present status updates to stakeholders during the Quarterly Progress meeting
Lawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization.
Here's What You Need
- Bachelor's degree in Business Administration, management or similar
- Minimum of 5 years of experience in a similar role
- Advanced user of Microsoft Word, Excel, PowerPoint
- Instructional Design capability
- Experience with Adobe Captivate
- Data Visualization skills
- Strong computer skills
- Excellent verbal and written communication skills
- Excellent customer service skills
- Strong leadership skills
- Ability to work well in a team environment
- Strong organizational skills
- Strong time management skill
- PMP Preferred
- A competitive compensation package
- Comprehensive health and wellness benefits, including medical, dental, and vision plans
- Access to company-provided retirement savings options with matching contributions
- Opportunities for professional growth and continued learning
- Additional perks such as discounts on various services and products
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Defense Inc is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Notice to all Applicants
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
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