What are the responsibilities and job description for the Help Desk Support Specialist - Intermediate position at Lawelawe Technology Services?
Who We Are
Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
You Are
The ideal candidate should be self-sufficient with the ability to work independently, offer services for the design, implementation, and maintenance of solutions for both secure and non-secure data communication systems. This includes network management equipment, IP devices, channel banks, switching systems, wireless access points, encryption tools, signal conversion equipment, and interfaces.
How You Will Make An Impact
In this role you will cover all systems located on the customer’s premises, beyond the carrier demarcation point. Responsibilities may extend to planning data networks, designing infrastructure, engineering, installing, testing, and maintaining both wired and wireless network infrastructures.
Responsibilities
Lawelawe Technology Services ("LTech") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB. Lawelawe Technology Services provides first-class IT solutions with expertise in application development, health IT, infrastructure management (IM), cyber security, and systems design and engineering. Our team is composed of highly skilled professionals who are passionate about technology and committed to making a difference. We work together to solve complex challenges and drive successful outcomes for our clients
Here's What You Need
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Technology Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Notice to all Applicants
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training. Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also support our overall mission to uplift economically disadvantaged Native Hawaiian families and preserve the Native Hawaiian heritage.
You Are
The ideal candidate should be self-sufficient with the ability to work independently, offer services for the design, implementation, and maintenance of solutions for both secure and non-secure data communication systems. This includes network management equipment, IP devices, channel banks, switching systems, wireless access points, encryption tools, signal conversion equipment, and interfaces.
How You Will Make An Impact
In this role you will cover all systems located on the customer’s premises, beyond the carrier demarcation point. Responsibilities may extend to planning data networks, designing infrastructure, engineering, installing, testing, and maintaining both wired and wireless network infrastructures.
Responsibilities
- Provide state-of-the-art system administration solutions and support for hardware and software platforms to include Government-off-the-shelf (GOTS) and COTS applications that reside on them. The GOTS/COTS hardware/software supported include application servers, web servers, print servers, virtual file servers, reporting tools, etc., and all tasks associated with their backup/recovery, performance, and operations.
- Maintain, configure and optimize PC and network operating systems, to include Microsoft, Linux and VMware server operating systems.
- Provide technical support, analysis (ex. Root Cause Analysis), data management, and server management to sustain the operational computing environment.
- Design, implement, and maintain policies and procedures in support of, but not limited to, data storage/back-up/recovery, server software and firmware upgrades, and standard server maintenance. Support shall include the design, implementation, and/or on-going sustainment of Microsoft Active Directory to include forest creation, establishment or trust relationship, and account creation and maintenance.
- Maintain current knowledge with respect to relevant, state-of-the-art hardware, software, solution sets, etc., to provide innovative solutions and recommendations.
- Provide all areas of Data-Center technical support to include site assessments, preventive maintenance, and emergency and corrective services. Data-Center Administration shall include datacenter planning and design, power and cooling analysis, feasibility studies, risk assessments, site surveys, energy usage assessments, optimization evaluations, and relocation and consolidation services.
- Develop a comprehensive life-cycle management plan to include a technology implementation roadmap. Data-Center surveys shall include providing the equipment reconfiguration requirements, developing floor plan layouts, estimating bills [1] of-material, identifying data communication requirements and shortfalls, verifying power distribution and environmental in order to meet mission critical requirements.
- Responsible for the management of Uniplexed Information and Computing System, Linux, Solaris, Macintosh, Windows, VMware and other operating systems within ATAMMC.
- Support and maintain the operating systems, patches, upgrades, and apply IA requirements for all systems within ATAMMC.
- Ensure that these systems are online and available to ATAMMC customers and ensure backups and contingency issues are addressed in the event of failures.
- Remediate all security vulnerabilities on all servers, desktops, and infrastructure devices to meet security and operational requirements.
Lawelawe Technology Services ("LTech") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB. Lawelawe Technology Services provides first-class IT solutions with expertise in application development, health IT, infrastructure management (IM), cyber security, and systems design and engineering. Our team is composed of highly skilled professionals who are passionate about technology and committed to making a difference. We work together to solve complex challenges and drive successful outcomes for our clients
Here's What You Need
- Must possess an approved computing environment certification relevant to job duties, such as Microsoft Windows 10, Microsoft Windows Server, CompTIA Security CE, CompTIA A , etc.
- Must have experience using a helpdesk ticketing system.
- Must possess required certifications per DoD 8570.1M for privileged level access.
- Participation in rotational 24x7--365 on call support for emergencies required.
- Effective written and verbal communication skills.
- Must be a US citizen--verification required.
- Secret clearance required.
- Availability to support regular Mon-Fri EST business hours.
- ServiceNow certifications are highly preferred
- Experience with additional integrations or enterprise systems.
- Background in working with government agencies or similar organizations.
- Bachelor’s degree in a technical/engineering field of study
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe Technology Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Notice to all Applicants
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
