Training Specialist

These are the fundamental components of the job:

• Coordinate and provide workflow, procedure and system training for staff and new hires
• Collaborate on sales and service initiatives and development of tools to measure success metrics and identify training needs across our footprint
• Coordinate and communicate departmental appropriate coverage training opportunities and provide training as needed for all associates in department
• Create and analyze reports to monitor work flow efficiency, training needs and effectiveness, associate consistency and compliance, and progress for all locations
• Maintain internal department communication resources (intranet) for procedures and content
• Collaborate with learning & development department and other training specialists
• Provide feedback to managers on training progress and performance of associates

Other functions of the job:

• Expand and grow in your role when supporting miscellaneous duties as requested

Skills / traits that we value for this role:

• Corporate training experience 3 years or more; Insurance experience required
• Insurance designations preferred; Property/Casualty License required, or ability to obtain in 6 months
• Demonstrated ability to train and mentor associates
• Extensive and up to date knowledge of business workflows, processes and procedures
• Applied/EPIC experience is preferred; ability to learn, navigate and train on Insurance CRM required
• Ability to travel between branch offices on a routine basis
• Ability to work well independently and on a team
• Incredible attention to detail and organizational skills
• Open to continuing education, college degree preferred
• Positive attitude, even in a fast-paced environment
• A passion to make customers and coworkers feel important and valued
• Capability to work quickly and efficiently
• Methodical, yet swift decision-making skills
• Precise verbal and written communication skills, even under time constraints

A bit about Lawley!

• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family owned insurance broker (nearly 70 years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!

Why Lawley?

• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision—and SO many more)
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21 years old)
• Educational support, career development, and growth opportunities
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $51,498.15 to $85,830.25.