What are the responsibilities and job description for the Customer Service Representative position at Lawn Doctor of East Puyallup-Bonney Lake-Maple Valley?

Job Description

Benefits :

Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development

Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction.

We are looking for a motivated, self-starter who is goal-oriented and hard-working. The position starts immediately and goes until Labor Day with long-term opportunity for the right candidate. This position is Monday through Friday and some Saturdays during our busy season might be needed (times are negotiable). This position in mainly WFH, however some training and operational needs may require on-site work.

The most important characteristic of our team is that we love what we do. Lawn Doctor is a place for people to work better together. Our job is to help our clients and deliver the highest level of customer service. We treat our clients the way wed want someone to treat our friends.

This job might be for you if :

You dont get flustered easily. If you dont know the answer, youll dig until you find it.

You like helping people. You are patient, level-headed, and cool under pressure.

You pay attention to the details. As far as youre concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.

You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches.

You communicate clearly. You write and speak well.

You are motivated and driven. You volunteer for new challenges without waiting to be asked. Youre going to take ownership of the time you spend with us and truly make a difference.

This is a growth opportunity and the position will increase with the right candidate

The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience in the lawn care industry is highly desirable but not required.

The following is a representative list of duties and responsibilities associated with this position :

Takes inbound call from customers and potential customers

Makes outbound calls to follow up on estimates and ensure customer satisfaction

Sells services over the phone

Handle all emails that come in

Collection Calls

Offer new services to customers

Maintains customer data records

Processes paperwork from sales and service team members

If you enjoy multitasking and would like to be a part of a fast-paced, dynamic team, we are waiting to hear from you! We offer a competitive salary, commission and benefits.

Flexible work from home options available.

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What are the responsibilities and job description for the Customer Service Representative position at Lawn Doctor of East Puyallup-Bonney Lake-Maple Valley?

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