What are the responsibilities and job description for the Lawn Care Customer Service Representative position at Lawn Doctor of West Houston?
Lawn Doctor of West Houston is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones speak with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sell Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working.
The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software - Real Green Service Assistant. Actual work experience in the lawn care industry is highly desirable but not required.
The following is a representative list of duties and responsibilities associated with this position:
The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software - Real Green Service Assistant. Actual work experience in the lawn care industry is highly desirable but not required.
The following is a representative list of duties and responsibilities associated with this position:
- Takes inbound calls from customers and potential customers
- Makes outbound calls to follow up on estimates and ensure customer satisfaction
- Sells services over the phone
- Maintains customer data records
- Processes paperwork from sales and service team members
- Processes payments for current customers
If you enjoy multitasking and would like to be a part of a fast-paced, dynamic team, we are waiting to hear from you!
Requirements
Requirements
- Excellent communication skills, verbal and written
- Strong skills in Microsoft Office and able to quickly comprehend and absorb software specific to this position
- Thrived in a fast-paced environment that demands strong MULTI-TASKING skills and a CAN-DO attitude
- Ability to manage time and move quickly in a fast-paced environment
- Previous experience as a customer service representative or inside sales representative is a plus
Benefits
- $13/hr and up
- Sales commission (no cap)
- Customer Satisfaction Incentive
- Paid Vacation Days
- Paid Holidays
- Paid Sick Days
Salary : $13
