What are the responsibilities and job description for the Customer Service Specialist position at Lawn Doctor Southeast Grand Rapids?
Job Description
Job Description
Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working.
The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience in the lawn care industry is highly desirable but not required.
The following is a representative list of duties and responsibilities associated with this position :
- Takes inbound call from customers and potential customers
- Makes outbound calls to follow up on estimates and ensure customer satisfaction
- Sells services over the phone
- Maintains customer data records
- Processes paperwork from sales and service team members
If you enjoy multitasking and would like to be a part of a fast-paced, dynamic team, we are waiting to hear from you! We offer a competitive salary, with room for growth within!
