Demo

Customer Service Team Leader / Office Manager

Lawn Doctor
Greenwood, DE Full Time
POSTED ON 2/1/2025
AVAILABLE BEFORE 5/2/2025

Benefits :

  • Simple IRA with Company Match
  • Competitive salary
  • Flexible schedule
  • Paid time off
  • Training & development

About Us :

Lawn Doctor of Dover / Middletown & Sussex County is a second-generation owned, local family business. We pride ourselves on being a growing company with a collaborative and team-oriented culture. Our core values-teamwork, integrity, commitment to excellence, continuous improvement, and adaptability-drive everything we do. From lawn fertilization and weed control, to tree and shrub care, to pest control, we are dedicated to providing solutions that enhance the health and beauty of outdoor spaces.

We are on the lookout for a dynamic Customer Service Team Leader / Office Manager to join our dedicated team in Greenwood, DE. Be a part of a growing team where your skills and contributions make a significant impact. We are committed to fostering a work environment that aligns with our core values and supports your professional growth.

Position Overview :

As the Customer Service Team Leader / Office Manager, you will play a crucial role in overseeing our customer service operations and office management. You will lead a team of customer service associates, ensuring exceptional service and operational efficiency. This position requires a detail-oriented, strong leader who is both strategic and hands-on, with a knack for motivating and empowering a team. If you are a proactive, motivated leader with a passion for customer service and office management, we would love to hear from you.

Key Responsibilities :

  • Lead and manage customer service associates and office operations.
  • Engage with the sales team to ensure tailored solutions for potential and current customers, driving business forward and ensuring ongoing satisfaction.
  • Proactively communicate with customers to address their needs and enhance their experience.
  • Conduct strategic analysis to identify opportunities for improving customer service and operational efficiency.
  • Organize office operations and procedures, manage correspondence, review and approve purchase and expense requisitions, and oversee clerical functions.
  • Plan and implement office system updates to maintain office efficiency.
  • Collaborate with leadership to promote continual growth and improvement.
  • Required Qualifications :

  • High school diploma or equivalent; relevant college degree preferred.
  • Proficient computer skills and exceptional written and verbal communication skills.
  • Strong attention to detail.
  • The ability to delegate and empower others.
  • Must possess integrity, self-awareness, humility, compassion, resilience, and the ability to motivate and inspire a team.
  • Familiarity with office management software and customer service best practices.
  • Strong ability to multi-task in a fast-paced environment.
  • Desired Experience :

  • Previous experience in a leadership role within customer service and / or office management.
  • Compensation :

    IRA with employer match

    Paid Time Off (PTO)

    Paid Holidays

    Compensation : $25.00 per hour

    Our Franchisees Need People Like You

    Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.

    Lawn Doctor locations across the country offer phenomenal employment opportunities.

  • Whether you're an experienced technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
  • Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.

    We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

  • All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
  • Salary : $25

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Service Team Leader / Office Manager?

    Sign up to receive alerts about other jobs on the Customer Service Team Leader / Office Manager career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $58,647 - $76,811
    Income Estimation: 
    $71,493 - $95,519
    Income Estimation: 
    $58,647 - $76,811
    Income Estimation: 
    $71,493 - $95,519
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $95,951 - $128,520
    Income Estimation: 
    $136,551 - $185,658
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Lawn Doctor

    Lawn Doctor
    Hired Organization Address Antioch, IL Part Time
    Lawn Doctor, a Leader In Lawn Care Specializing In Fertilization And Weed Control, Is Looking For a Part-time Sales Repr...
    Lawn Doctor
    Hired Organization Address Granbury, TX Temporary
    Lawn Doctor is looking for dependable and reliable individuals to join our team as an Outdoor Canvasser. This is a seaso...
    Lawn Doctor
    Hired Organization Address Fenton, MO Full Time
    Lawn Doctor is a franchise with independently owned locations across the country, offering a supportive team environment...
    Lawn Doctor
    Hired Organization Address Fenton, MO Full Time
    We are seeking a reliable and motivated individual to provide exceptional customer service to our clients. Key Responsib...

    Not the job you're looking for? Here are some other Customer Service Team Leader / Office Manager jobs in the Greenwood, DE area that may be a better fit.

    Customer Service Team Leader / Office Manager

    Lawn Doctor Dover-Middletown, Greenwood, DE

    AI Assistant is available now!

    Feel free to start your new journey!