Residential Manager

Responsibilities

Residential Services

• Program Management
• Oversees the development and implementation of services for residents.
• Ensure compliance with state regulations and organizational policies
• Oversee the Intake process, including assessments and initial treatment planning

Leadership Supervision

• Provide regular supervision to direct reports. Offer support and feedback, conduct performance evaluations and use progressive discipline when necessary.
• Facilitate team meetings and staff development sessions.
• Ensure staff adherence to trauma-informed care principles and ethical standards.
• Oversee, collaborate, and support restorative justice services and ensure they are effectively integrated into the residents’ treatment plans.
• Participate in the hiring, training and evaluations of the Staff for their program.

Community and Resident Engagement:

• Foster a positive and inclusive community environment within the center.
• Address conflicts or issues that may need to be addressed between staff and residents
• Oversee community- building activities and events
• Identify new opportunities and new projects to assist in the growth and development of programs and services.

Administrative Duties:

• Manage the program budget and ensure efficient use of resources
• Maintain accurate records and documentation in accordance with regulatory and organizational standards.
• Prepare and submit regular reports on program outcomes and resident progress.
• Utilize data-driven insights and resident feedback to assess program effectiveness, identify areas for improvement, and drive continuous quality improvement initiatives.
• Regularly review the overall program data as well as data to track progress against program goals and expected outcomes to ensure maximum service delivery and to provide solutions to problems when necessary.
• Manages multiple projects simultaneously and may be asked to handle tasks outside of job description to meet broader goals of the Deer Community Justice Center.

Required Qualifications:

• Bachelor’s degree in social work, psychology, counseling, or related comparable experience.
• 5 years of experience in management-level positions
• 5 years of personal or professional experience working with justice involved youth under 25
• Strong management skills, leadership, communication, and organizational skills.
• Experience in workforce development, case management, and residential programs as well as experience with those with justice involvement.
• 5 years of experience working with diverse populations and an understanding of the challenges faced by individuals with criminal justice involvement
• Valid Driver’s License, Insurance, and reliable transportation
• Strong de-escalation and negotiation skills
• High level of interpersonal skills, relationship-building, and ability to relate to young people in the criminal justice system under 25
• Passion for criminal justice reform, particularly reducing incarceration for young people through supportive community alternatives
• Flexible and willingness to serve on a team in a new pilot program
• Ability to create a culture of continuous quality improvement in service delivery and innovation
• Ability to work independently and be proactive
• Passion for, understanding of, and commitment to LCLC’s vision and mission;

Work Environment/Travel

While performing the duties of this job, the employee works full-time in a residential setting. Some local, county, or state travel may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger; reach with hands and arms; climb and descend stairs; balance; stoop, kneel, or crouch; communicate verbally. The role requires near visual acuity (approximately 20 in or less) to utilize a computer. The employee will be expected to respond appropriately to any verbal or physical conflicts among residents and will need to be trained in de-escalation and emergency protocols as a result.

Position Type/Expected Hours of Work

This is a residential services position requiring the exercise of discretion and independent judgment and is required to work a full-time work week, as designated by the LCLC Employee Handbook, with periodic longer hours, including potential evenings, weekends, and odd hours. The Residential Manager may be called upon to cover 2nd or 3rd shifts who are out of the office or on vacation.

Lawndale Christian Legal Center is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and organizational needs. Our goal is to be a diverse workforce that is representative of those we serve.

North Lawndale, Austin, and East and West Garfield Park residents, minorities, and individuals impacted by the criminal justice system encouraged to apply.