Client Communications Specialist **ONSITE Role

* READ THIS ENTIRE JOB DESCRIPTION OR DON'T APPLY *

ONLY A-PLAYERS NEED TO APPLY. A-PLAYERS ARE:

• Always ready to demonstrate their bada** skill set at a moment's notice.
• Highly driven for success and self-improvement.
• Extremely passionate about their trade, in this case, communicating with customers.
• Arrives on time/prepared for commitments and expects the same in return.
• Wants to be held accountable, is disciplined, and strives to be pushed to new limits.
• Gives 110% for 7 hours and 20 minutes each day, then separates themselves from work. You're not expected to work one minute past 5:00 pm.

Position Summary:

We're looking for client communications specialists to join our fast-growing digital marketing agency. This is a communications and support role, not an advisory or fulfillment role. This is also an on-site position, no remote options. Those with basic marketing knowledge and customer relations experience will be a good fit.

Responsibilities:

• Communicate with clients daily - phone, SMS, email, and Zoom when required.
• Create tasks and clearly communicate client requests to the fulfillment team.
• Perform monthly review calls with clients to go over results, their goals, collect feedback, etc.
• Onboard new clients to collect detailed information about their business and goals.
• Walk clients through providing access to their social media profiles (Facebook, Instagram, LinkedIn, etc), Google Business Profile, CRMs, etc.
• Train clients on using software such as file sharing (Google Drive), lead tracking, reporting systems, etc.
• Perform initial qualification calls for new clients wanting to work with us.

Requirements:

• 3 years of general marketing experience
• 2 years of experience in an account management or customer communications role
• Ability to work on-site, Monday to Friday from 9 AM to 5 PM
• Jaw-dropping phone, communication, and relationship-building skills
• Must be extremely organized and able to schedule your days to maximize productivity

Compensation & Benefits:

• The pay range for this position is $18 to $24 per hour. Please be aware that the pay range indicated above represents the overall compensation range for this role. The compensation offered will be based on your experience for this role. It is not common to hire candidates at the upper limit of the range, as to allow room for future compensation growth and progression.
• Weekly payroll deposits.
• 3-weeks paid time off in the first year.
• Health, vision, dental, and various other insurance available.
• 401k w/ 4% match.
• Free lunch catered every Friday.
• High-growth opportunities for rockstars.
• Casual dress code.
• Great workstations - all software needed, dual monitors, fast computers, stand/sit desks, etc.

Hiring Process:

Here is the hiring process you should expect:

• Apply online and answer all questions.
• Quick phone interview.
• In-person interview w/ on-site assessment. Zoom option available for out-of-area applicants only.
• Kolbe Assessment
• Background Check
• Offer

If given an offer for employment, you'll be expected to start within 3 weeks from the offer if local, or within 4-6 weeks if relocating.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• This is an ON-SITE position. There are no remote or hybrid options. Can you physically commute to 8918 Brittany Way, Tampa, FL to be in-office Monday to Friday from 9am to 5pm?
• Please briefly describe the type of client communications and support experience you have.
• Please describe any digital marketing experience you may have.

Experience:

• Marketing: 3 years (Required)
• Customer relationship management: 2 years (Required)

Ability to Commute:

• Tampa, FL 33619 (Required)

Ability to Relocate:

• Tampa, FL 33619: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $24