What are the responsibilities and job description for the Support Engineer _Audio Production position at Lawo AG?

Support Engineer _Audio Production at Lawo AG | softgarden

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Support Engineer _Audio Production

Full Time

Remote

With Professional Experience

12 / 17 / 24

Elmsford / Toronto

GROW WITH US!

Responsibilities : Project Delivery :

Deliver system solutions that span the globe, enabling the live broadcast of major sports events at a high-quality level, leading to business growth, profitability, and customer success.
Configuration and programming
Executing factory pre-delivery testing
Commissioning remote / on site
Working closely with other Lawo teams, inside and outside of the professional services group
Documentation (both for the customer and to enable other Lawo team members to provide support)
Resolution of technical problems (remote / onsite)
Operational and technical training for operators and engineers
System updates and health checks remotely and in the field.
Support Project Managers in the creation of support handover documentation.
Temporarily take over blueprint-testing and evaluation roles under the guidance of the system engineering team.

Customer Support :

Qualify, monitor, and maintain support tickets throughout ticket lifecycle.

Perform system updates and health checks remotely and in the field.

with Sales, R&D, Product Management on behalf of the customer and their needs, inclusive of escalation as needed.

Helpdesk tasks for customers

Provide 24 / 7 hotline support.

Work closely with the Lawo headquarters in Germany.

Qualifications

Education in broadcast, audio, electrical engineering, or a related field is needed.

Network / IT knowledge, scripting experience, and knowledge of SMPTE 2110 / 2022 / AES67 IP solutions, Linux, and Docker

Experience in the broadcast environment, on-air broadcast operations, workflows, and IP projects.

Expertise in operational workflows (Outside Broadcast, Live Production, Content Creation, etc.)

Strong verbal and written communication skills, engaging and professional way of interacting with customers.

Readiness for domestic and international travel (up to 50%) and ability to work alone with little or no supervision.

Structured way of working and problem-solving ability

Ability to stay organized in a fast-paced environment.

Other

Qualified candidates may reside in the following areas :

United States (East coast will take preference over other regions)

Toronto, Canada region

Qualified candidates MUST be authorized to work in the country they reside and show proof of work authorization.

Competitive Salary and attractive bonus

4 Weeks Vacation, plus 11 Holidays

Generous benefits package

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