What are the responsibilities and job description for the Radio Applications and Support Engineer position at Lawo?
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Lawo designs, manufactures and sells cutting-edge networked video, audio and control systems for television and radio production as well as live performance applications all over the world.
To strengthen our team in North America, we have an immediate opening for a:
Radio Applications and Support Engineer (Remote)
Full-Time/Exempt
Reports to: Director of Support, NA
Responsibilities
Pre-Sales
Lawo designs, manufactures and sells cutting-edge networked video, audio and control systems for television and radio production as well as live performance applications all over the world.
To strengthen our team in North America, we have an immediate opening for a:
Radio Applications and Support Engineer (Remote)
Full-Time/Exempt
Reports to: Director of Support, NA
Responsibilities
Pre-Sales
- Support the customer journey process by delivering technical solutions through consultancy, expertise and knowledge.
- Assist in responding to customer queries, RFIs, RFPs, and, where necessary, producing system designs.
- Assist in capturing technical requirements from customers to create scope of work documents.
- Assist in building demos and proof-of-concept systems to demonstrate functionality and integrations
- Assist Sales with generating BoMs and quotations for customers.
- Provide technical presentations and in-depth product demos for customers.
- Provide technical support for tradeshows and proof-of-concept systems.
- Assist in designing, configuring, and commissioning systems using Lawo audio infrastructure products (crystal/diamond, Power Core, R3LAY, and VisTool), remotely or on-site.
- Produce project documentation, including configuration details, workflows, and system details.
- Provide operational, technical, and configuration training to end users, partners, and internal staff.
- Collaborate with customers, system integrators and internal teams to ensure successful projects.
- Provide technical support for Lawo AIS products to customers, partners, and Lawo project engineers.
- Qualify, monitor, and maintain support tickets throughout the ticket lifecycle.
- Ensure customer requests are responded to in a timely fashion and SLA obligations are met.
- Work closely with the Support, R&D (Research and Development), and QA (Quality Assurance) departments in North America, Germany, and the United Kingdom to troubleshoot and resolve issues that may span across product lines, as well as validate and document bugs.
- Perform system updates and health checks remotely or on-site.
- Assist with writing FAQs, knowledge memos, and how-to guides.
- Participate in a global on-call support rotation (approximately 2-3 times per year)
- Network/IT knowledge, scripting experience, ideally knowledge of SMPTE 2110 / 2022 / AES67 IP solutions, Linux, Docker
- Education in broadcast, IT, electrical engineering, or related field is required
- Basic expertise in operational workflows (Outside Broadcast, Live Production, Content Creation, etc.)
- Basic experience in the broadcast environment, on-air broadcast operations.
- Skill in IP networking (hardware/software configuration and operation) is an asset
- Strong verbal and written communication skills with an engaging and professional way of interacting with customers
- Readiness for domestic and international travel (up to 50%)
- Competitive Salary and attractive bonus
- Home Office location
- 4 Weeks Vacation, plus Holidays
- Generous Health Reimbursement Account (medical, dental, vision)
- 401K with Company Match
- Personal growth within an international environment
- Lawo Academy: language training and more!
