What are the responsibilities and job description for the Pandora Specialist position at Lawrence Diamond Jewelers?
Responsibilities
· Ensure high levels of customer satisfaction through excellent sales service
· Assess customers needs and provide assistance and information on product features
· Welcome customers to the store and answer their queries
· Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
· “Go the extra mile” to drive sales
· Maintain in-stock and presentable condition assigned areas
· Actively seek out customers in store
· Remain knowledgeable on products offered and discuss available options
· Process POS (point of sale) purchases
· Cross sell products
· Handle returns of merchandise
· Team up with co-workers to ensure proper customer service
· Build productive trust relationships with customers
· Comply with inventory control procedures
· Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
Requirements
· Proven work experience as a Retail Sales associate, Sales representative or similar role
· Basic understanding of sales principles and customer service practices
· Proficiency in English
· Basic Math skills
· Working knowledge of customer and market dynamics and requirements
· Track record of over-achieving sales quota
· Hands-on experience with POS transactions
· Familiarity with inventory procedures
· Solid communication and interpersonal skills
· A friendly and energetic personality with customer service focus
· Ability to perform under pressure and address complaints in a timely manner
· Availability to work flexible shifts
· High school degree; BS degree in Marketing or related field would be a plus
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $14