What are the responsibilities and job description for the Shift Supervisor position at Lawry's?
We are looking for a Shift Supervisor to join our team!
The Shift Supervisor's primary responsibility is to manage the flow of service and ensuring guest service excellence in accordance with Lawry's standards. The Shift Supervisor is also responsible for the supervision of Front of House Co-workers during service and utilizing leadership skills to support co-workers and addressing guest concerns.
ESSENTIAL FUNCTIONS
The focus of this role will be assisting with FOH Manager duties throughout service, as well as opening and closing duties.
The Shift Supervisor is responsible for the duties below such as :
Set up staff roster & floor plan for the shift
Check dining rooms for readiness for service
Document shift notes for pre-shift meetings
Helps run pre-shift meetings
Supervision of Front of House co-workers during service.
Touch tables and check in on guest satisfaction
Ensure guest hospitality experience is to Lawry's standards
Ensure all safety, health and sanitation standards are being upheld
Support Co-workers throughout service. This could include but is not limited to : Bussing tables, running food, running beverages, seating tables, answering phones, problem solving guest issues, and addressing POS / Micros needs
Oversee and assist with private events, check in with Co-workers working the event as well as with guests in attendance
Address and document repair and maintenance needs
Assist with Co-worker checkouts including checking that sales paperwork is completed correctly, side work is completed, etc.
Thoroughly document any and all shift notes in the manager Logbook to ensure communication throughout the management team
POSITION QUALIFICATIONS
Shows confidence, energy, and enthusiasm with a professional appearance, and a friendly, helpful, approachable demeanor.
Satisfactory physical and mental health to perform the requirements of the job, and to work with the public in compliance with applicable foodservice health and safety regulations.
Able to perform the essential functions of the assigned position with or without reasonable accommodation, and within company policy.
Able to stand and walk for up to eight (8) hours during a shift (with limited breaks); carry up to 30 lbs. and exert up to 50 lbs. of force without straining; and sustain repetitive motions of legs, feet, waist, back, shoulders, arms, wrists, hands and fingers.
Advanced knowledge of wines, cocktails and spirits as well as proper handling and storage
Legal age to serve alcoholic beverages.
Capable of multi-tasking, leading and communicating with others, able to express and exchange ideas in spoken and written English in an above average manner.
Capable of establishing rapport in conversational English that is consistent with our fine dining atmosphere. This includes the ability to communicate at a sophisticated and mature conversational level, exhibit poise and comfort tableside with our guests and understand the nuances of conversational English.
Basic math proficiency.
Demonstrate competency in POS (Micros), reservation computer systems (OpenTable), scheduling software, Microsoft Office and any department-specific systems in use.
Demonstrate positive supervision and leadership abilities to motivate co-workers to meet and exceed standards.
Experience :
2-3 years of Restaurant Supervisory experience in an upscale / fine dining restaurant
Experience with the discerning guest and capability to identify guest concerns.
Strong interpersonal skills and communication skills including oral and written skills
Commitment to hospitality and service excellence
Effective management skills to motivate and develop co-workers
Possession of food certifications as required by local, state and federal law
Computer Skills : Competency in POS (Micros), reservation computer systems (OpenTable), scheduling software, Microsoft Office and any department-specific systems in use.
Education : High school diploma or GED preferred. Some college or culinary education beneficial.
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