vCIO

Virtual Chief Information Officer (vCIO)

Department: Strategic Services  

Reports To: Director of Strategic Services

Location: Layer 9 Suffolk Office, Travel to Client’s within Hampton Roads

FLSA Status: Full Time – Non-Exempt 
Updated 01/08/2024

POSITION SUMMARY 

Are you ready to lead the charge in shaping the technological landscape for clients of a cutting-edge tech company? We're on the lookout for a dynamic and forward-thinking Virtual Chief Information Officer (VCIO) who is passionate about driving innovation and harnessing the power of technology to propel our client’s businesses to new heights.

ABOUT LAYER 9  

Ready to join a team driven by results, derived from collaboration? We have redefined the term, “Work Hard, Play Hard”.

At Layer 9, we value team and individual success. We believe if we can set up our team members to be successful not only within our company, but in their personal lives, this will affect how well they show up for their team.  We “Work Hard” for our amazing customer base by providing a World-Class Customer Experience and cutting-edge innovative solutions. Each team member is encouraged to take ownership of their role and we encourage feedback on how we can improve products and services. We invest in personal growth through custom development paths, that includes technical skills, certifications, leadership training, and more. Leaning into “Play Hard”, we have a full schedule packed with company and family events both big and small. Keeping in mind that what we all cherish is time, we encourage time away from the office through competitive PTO benefits that elicit a healthy work/life balance.

KEY RESPONSIBILITIES:

1. Strategic Technology Leadership: As the VCIO, you will play a pivotal role in shaping and executing our technology strategy across your client base. You will augment your client’s leadership team by identifying and capitalizing on emerging technologies that keep them at the forefront of their industry.
   
   
2. Digital Transformation Maven: Drive and oversee the digital transformation journey of the client’s organization. Your expertise will be instrumental in communicating technology processes, enhancing efficiency through technology, and delivering a seamless, tech-enabled experience for clients.
   
   
3. Cybersecurity Sentinel: Our mission is to safeguard our client’s life’s work. You will play a part in this by understanding the risks each client faces and recommending our robust cybersecurity measures. You will lead the client through their security journey whether that is to meet regulated compliance or harden their security posture.  
   
   
4. Collaborative Team Member: Work closely with internal teams to keep a pulse on your clients. Your clients will have touchpoints with several other teams and it’s important that all communication stays cohesive. Your most important responsibility is to be the liaison between the client and Layer 9, keeping in the best interests of both parties.

ADDITIONAL RESPONSIBILITIES 

• Create and maintain business relationships with client decision makers and owners through frequent touch points and conversations.
• Continually educate clients on industry risk and compliance, and what the impact that has on their business.
• Focus on getting clients aligned with Layer 9 technology and security standards.
• Planning and presenting annual client IT budgets.
• Performing onsite Strategic Business Reviews for clients.
• Work directly with the Network Administrator to discuss the results of Technology Assessment and how that impacts the customer.
• Participate in client handoff meeting with client assigned technician.
• Work with the Systems Architect and Design Desk to create strategic plans and provide clients with accurate opportunity pricing.
• Continually update client related documentation.
• Track customer lifecycle for hardware and software and plan out accordingly with Design Desk and Professional Services team.
• Any other tasks requested for assistance by Leadership Team.
  
  

QUALIFICATIONS

• Proven track record of success in a similar role within the technology sector.
• Deep understanding of current and emerging technologies, including cloud computing, artificial intelligence, and cybersecurity.
• Strong business acumen and the ability to align technology initiatives with business objectives.
• Excellent leadership and communication skills, with the ability to inspire and motivate cross-functional teams.
• A strategic thinker with a hands-on approach to problem-solving.
• Bachelor's degree in a relevant field; advanced degrees or certifications are a plus (Preferred).

What is in it for you?

• The opportunity to shape the technology roadmap for clients of a dynamic and rapidly growing tech company.
• A collaborative and innovative work environment where your ideas and expertise are valued.
• Competitive compensation package and benefits.
• Professional development opportunities to stay at the forefront of technology trends.
  
  
  

If you're a tech visionary with a passion for driving innovation and have a proven track record of leading successful digital transformations, we want to hear from you! Join us on this exciting journey as we redefine what's possible in the world of technology.