Bell Staff - Chicago, Illinois

The Spirit of the Position :

The Bell Staff greets and creates a welcoming atmosphere for our customers and clients. You will be a bell staff for our hospitality team helping customers with their luggage and opening doors etc.

You are :

• Transport guest luggage from the point of arrival at the hotel to their assigned room.
• Transport guest luggage from current room to reassigned room for room changes.
• Transport guest luggage from their room to the point of departure from the hotel.
• Assist in locating guest's lost luggage or packages.
• Correctly tag, store, and retrieve luggage from the luggage storage room.
• Identify and explain hotel facilities and features of assigned rooms.
• Identify the fire exit closest to the guest's room and explain the safety features of the assigned room.
• Demonstrate the use of the room key to the guest.
• Place guest luggage inside the room, on luggage racks, and hang any hanging items.
• Maintain accurate log record of guest calls for Bell assistance.
• Answer Bell stand telephone within three (3) rings using correct greeting and telephone etiquette.
• Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• Remain in assigned postposition, maintaining correct stance.
• Retrieve guest dry cleaning / laundry from their rooms and deliver to the laundry department
• Ensure bell carts are always polished.
• Assist concierge with directions and information questions.
• Pick up the Concierge phone during peak times.
• Ensure Five Star / Five Diamond standards are met (where applicable).
• Must work with or without supervision.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Greet by / use name, be responsive and timely with correspondence and problem resolution and display a caring attitude, develop a rapport with the customer base.
• Provide Concierge service when the Concierge is unavailable or busy helping other guests.
• Assist in other Front Office areas as assigned.
• Dynamic. You're charismatic, energetic, and happy to help however you can
• Dependable. Responsible is your middle name. You never disappoint because it's not in your nature. - - Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions, and other points of view.
• Timely and demonstrates a sense of urgency.
• Excellent team building and interpersonal skills.
• A team player who can help motivate your team.

What will I do?

Education :

Skills :

Physical Demands :

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties / functions.

Benefits :

The following programs are available to help support you, free of charge.

Additional Full-Time Benefits :

FLSA Status : Non-Exempt

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.