Airport Facility Manager - Detroit, MI

Job Purpose

The Airport Facility Manager oversees the operations of a location(s), under the direction of the Assistant General Manager to ensure 24 / 7 professional parking management. The Airport Facility Manager will have overall management responsibility for the implementation and enforcement of operational, financial, personnel, accounting and maintenance procedures related to the parking operation.

Principal Job Duties

• Responsible for the overall management, operation and maintenance of all facets of the parking program.
• Responsible for adhering to all City, TSA, FAA and local government regulations and laws.
• Responsible for revenue enhancement initiatives to increase profitability to the market.
• Responsible for overall profitability of location.
• Responsible approving annual budgets for revenue and expenses for locations.
• Responsible for always delivering the highest level of customer service in the industry to our customers at the airport
• Ensuring adherence and compliance by LAZ Parking personnel to all established policies, rules, procedures and regulations of LAZ Parking.
• Evaluation of daily, weekly and monthly revenue reports.
• Regular review of Secret Shopping Reports & Customer Survey results to ensure superior customer service standards are consistently being delivered by all LAZ employees.
• Responsible for the implementation and management of Marketing programs and initiatives to enhance revenue streams.
• Promote "The LAZ Way" (Motto's, Values & Practices).
• Possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints.
• Administer an effective audit and risk assessment program of all parking operations.
• Approval of expense, invoice payment and account payable programs.
• Assist with vendor negotiations.
• Assist LAZ Parking's Human Resources department with hiring, training, evaluating, and developing employees.
• Primarily manage the day-to-day activities of the parking facility, including, but not limited to ensuring appropriate customer interaction, supervising the completion of all opening / closing reports, processing bank deposits, scheduling staff, supervising attendants, preparing month-end reports, training front-line staff, reviewing of damage claims, and disbursing petty cash.
• Designing and implementing spot audit checks.
• Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance.
• Responsible for assisting in the financial management of the parking facility, ensuring adherence to budget as it relates to staffing, scheduling and operational expenses.
• Review of Daily, Weekly, Monthly, and Annual financial and operational reports and verification of daily deposits versus revenue control system reports.
• Responsible for revenue control integrity, including oversight of audits, consistency of processes and procedures, management of validation production process and corresponding disciplinary actions for violations.
• Submittal of monthly reports accounting for all car counts, monthly and outstanding revenues.
• Managing, planning, scheduling, training, and directing the activities of front-line staff.
• Manage sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints.
• Additional related duties as assigned.

Education :

Experience :

Skills :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties / functions.