What are the responsibilities and job description for the Banquet Manager position at LAZ Parking?

Job Description

The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.

The Spirit of the Position :

The Banquet Manager supports the oversight of the financial, operational, safety and service-related success at their hotel(s).

Principal Job Duties :

Responsible for the financial, operational, safety and service-related success at their hotel.
Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
Responsible for the management of all aspects of the Banquet Department functions, in accordance with hotel standards.
Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff to ensure 100% guest satisfaction.
Additional duties as assigned.

Work Environment / Job involves working :

Banquet function areas, meeting rooms and service areas, Kitchen / Stewarding

Under variable temperature conditions (or extreme heat or cold).

Under variable noise levels.

Outdoors / indoors.

Around fumes and / or odor hazards.

Around dust and / or mite hazards.

Around chemicals.

Key Relationships :

Internal : Staff in Banquets, Convention Services, Bar, Stewarding / Kitchen, Catering / Sales / Storeroom / other F&B Services and Managers, Front Desk / Accounting / Housekeeping / Executive Offices / Security and Engineering.

External : Hotel guests / visitors, Banquet Vendor personnel (i.e., florists, bands), Equipment Repair personnel.

Essential Qualifications :

High school graduate or equivalent vocational training certificate, some college.

Minimum years of age to serve alcoholic beverages.

3 year’s exp as a Banquet Manager preferably at a style Hotel.

Food handling certificate.

Knowledge of various food service styles (i.e., French service, Russian service, tableside flambé service, Butler style service).

Knowledge of specific room set-up styles.

Knowledge of organizing services from information on B.E.O.'s.

Knowledge of staffing guidelines / requirements for various types of banquet functions.

Fluency in English both verbal and non-verbal.

Compute basic arithmetic.

Familiarity with food and beverage cost controls.

Familiarity with Sales and Marketing tools for Banquets.

Perform job functions with attention to detail, speed and accuracy.

Prioritize and organize.

Be a clear thinker, remaining calm and resolving problems using good judgement.

Follow directions thoroughly.

Understand guest’s service needs.

Work cohesively with co-workers as part of a team.

Work with minimal supervision.

Maintain confidentiality of guest information and pertinent hotel data.

Ascertain departmental training needs and provide such training.

Direct performance of staff and follow up with corrections when needed.

Desirable Skills

College degree.

Previous experience in all positions in the Banquet Department.

Fluency in a second language, preferably Spanish but not required.

Certification of previous training in liquor, wine and food service

Certification in alcohol awareness program.

Certification in CPR

Ability to suggestively sell.

Ability to input and access information in the property management system / computers / point of sales system.

Previous guest relations training.

Creative ability to decorate food tables / displays.

Details

Salary Range : $85,000 - $95,000k DOE

Schedule : Weekends and Evening Availability will be Required

Reports To : Regional Banquet Director

Supervises : Banquet Supervisor, Servers, House Persons and Bartenders.

Physical Demands :

Willingness to work in the elements – heat, wind, snow, rain, etc.

Ability to lift, push and pull at least 50 pounds.

Ability to stand, walk and run for extended periods of time.

Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties / functions.

FLSA Status : Exempt, Non-Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

Salary : $85,000 - $95,000

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