Customer Service Representative

Job Details:

Location: EMU's campus

Schedule: FT M-F 8:15 am-4:45 pm

Pay rate: $17/hour

The Spirit of the Position:

The Customer Service Representative creates a welcoming atmosphere for our customers and clients by providing excellent customer service while answering calls/emails, helping to address inquiries, and sharing ParkEMU’s policies and procedures with the on-campus customer base. In office, you will act as the face of our operation, directly interacting with a lively and diverse community of students, University employees, and guests.

Principal Job Duties:

• Greet customers (by name, if possible) and develop a rapport with the on-campus customer base.
• Regardless of situation, actively embody LAZ’s values of respect, commitment to people, honesty and integrity, and trust as you engage with customers.
• Address customer concerns and complaints in an efficient and timely manner while maintaining a caring attitude.
• Assist guests, students, and staff/faculty members with purchasing parking products and navigating our online systems.
• Clearly and accurately communicate policies and procedures to customers to foster compliance among parkers.
• Handle in-office cash, check, and credit card transactions with care and integrity.
• Maintain an open line of communication with Management to stay up-to-date on office policies.
• Investigate citations and communicate findings to the campus Adjudicator as part of the citation appeals process.
• Adhere to standardized responses when responding to phone calls, voicemails, and emails.
• Maintain the accuracy of various logs and databases, ranging from sales reports to case management systems.
• Performing all job duties in compliance with ParkEMU’s Standard Operating Procedures.
• Performing other related duties as assigned by Management.

Requirements:

Education:

• High school diploma or GED required.

Experience:

• Strong customer service experience.
• Strong understanding of computer systems.
• Call center experience is preferred but not required.
• Parking industry experience is preferred but not required.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Ability to speak, read, write, and comprehend the English language.
• Bi-lingual abilities are preferred but not required.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.