What are the responsibilities and job description for the Customer Service Representative position at LAZ Parking?
The Spirit of the Position:
The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. Available to walk the garages multiple times a day, open to help put up signage, and assist parkers with basic questions.
You are:
- You are charismatic, full of energy, and happy to help in any way you can.
- Responsible is your middle name. You never disappoint because it’s not in your nature.
- Good under pressure. You do not fold and get overwhelmed easily.
- Able to work with or without supervision.
- Able to communicate professionally and effectively.
- Able to speak, read, and comprehend the English language.
- Open to feedback, differing opinions, and other points of view.
- Timely and demonstrates a sense of urgency.
- Excellent team building and interpersonal skills.
- A team player who can help motivate your team.
What will I do?
- Greet customers and assist guests at the entrance/exit gates. Respond to correspondence and problem resolution promptly, display a caring attitude, and develop rapport with the customer base.
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and can-do attitude.
- Complete other related duties as assigned.
- Regular walks of the garage to report issues and to write tickets
Requirements:
- Positive attitude!
- Customer service experience is required.
Education:
- High school diploma or GED required.
Experience:
- Strong customer service experience.
- Parking industry experience is preferred but not required.
Physical Demands:
- Willingness to work in the elements – heat, wind, snow, rain, etc.
- Ability to stand, walk, and run for extended periods.
- Ability to bend, stoop, and squat frequently throughout a shift.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
Benefits:
- Team Atmosphere
- Growth Opportunities
- Pay Activ – On-demand access to earned wages; get up to 50% of your earned wages immediately!
- Paid training: No experience? We have you covered!
- Free company uniform
The following programs are available to help support you, free of charge.
- Health Coaching & Resources One-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
- Employee Assistance Program (EAP) you and eligible household members have 24/7 access to confidential counseling.
- Smoking Cessation Program
Additional Full-Time Benefits:
- 401k
- Medical, Dental, Vision
- Paid time off
- Short Term & Long-Term Disability
- After six months of employment, working at least 25 hours, on average, per week - part-time employees are eligible for full-time benefits.
FLSA Status: Non-Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.
LAZ Parking participates in E-Verify.
