Hospitality Valet Manager

The Spirit of the Position:

The Hospitality Valet Manager supports Regional Management with complete oversight of the hotel's financial, operational, safety, and service-related success. LAZ’s Hospitality Services is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships nationwide and excels at developing relationships through training, human connection, and career development for our employees and partners.

Principal Job Duties:

• Responsible for the financial, operational, safety, and service success of their hotel(s).
• Manage, plan, schedule, train, and direct the activities of assistant hospitality managers, supervisors, shift leads, and frontline staff.
• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest safety & service thresholds and initiatives aligned with our clients' expectations.
• Additional duties as assigned.

People:

• Attend daily stand-up and resume meetings scheduled by clients either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Ensure LAZ internal stand-up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads.
• Assist with the management and development of the hotel team in accomplishing annual and periodic goals/initiatives while embodying and using LAZ Parking’s culture as a guideline.
• Identify high-potential employees to support the organization’s continued growth within and outside your region.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality, are rolled out to new and existing employees.
• Address all safety concerns promptly.

Product:

• Drive service results and establish goals by monitoring and responding to LAZ Service Shopper Reports and hotel internal service metrics results.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from operating the assigned hotel(s).
• Understand, implement, and deliver all requirements outlined in the contractual agreement between LAZ Parking and our clients.

Profit:

• Responsible for claims and safety-related training, prevention initiatives, and claims processing, including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success, including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing, ensuring sign-off on hours promptly; collaborating with the local payroll department to ensure pay data is adequately completed; working with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for financial management of assigned location, ensuring adherence to budget and revenue enhancements related to staffing, scheduling, and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s).
• Monitor, review, and analyze the market rate structures.

Education:

• A bachelor's degree or equivalent work experience is desired.

Experience:

• 2 years of Hotel Valet Management experience required.
• Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is required.
• Valid driver’s license required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

Skills:

• Ability to seek improvement and create an environment of idea-sharing and creative problem-solving.
• Capable of handling employee conflict, following grievance procedures, mediating, and conflict resolution.
• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Excellent team building and interpersonal skills.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push, and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

FLSA Status: Exempt, Non-Tipped

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.