Lot Attendant

The Spirit of the Position:

The Lot Attendant will create a welcoming atmosphere for our customers and clients. This Lot Attendant will greet the public in a manner consistent with the LAZ Way, serving as a representative who displays honesty, integrity, accountability, teamwork, and excellent communication skills.

Responsibilities:

• Greet by/use name, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop a rapport with the customer base.
• Complete all required paperwork and reports accurately and efficiently to account for collected parking revenues.
• Assisted customers in lobbies, lanes, and the parking office; helped direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, a can-do attitude, and a willingness to always help.
• Accept monthly and debit payments and process credit cards.
• Keep the parking location clean—sweep, wipe down surfaces and equipment, empty trash, pick up trash, change light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate customer access.
• Be in the correct LAZ Parking uniform, on time, and ready to work when scheduled.
• Work with and without supervision and follow the directions of supervisors when requests are made.
• Inform all people loitering to move off the property or call a non-emergency number for police support.
• Make sure the location is safe and take care of any potential hazardous conditions
• Other related duties as assigned.

Experience:

• Strong customer service skills and abilities.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently and multitask.
• Ability to communicate professionally and effectively with all levels of the organization and outside customers and clientele.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrate a sense of urgency and timeliness.

Skills:

• Willingness to be flexible and work at multiple facility locations.
• Ability to handle challenging and, at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Standing and walking for extended periods (95 to 100% of the time)
• Lifting and moving parking equipment
• Sweeping and changing signage when needed.
• No sitting is allowed unless on break and off property.

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.