Shuttle Operations Manager – Sacramento, CA

About Us

Here at LAZ Parking, we often say, it’s not what we do, it's the way we do it. We are more than just the fastest growing and largest privately held parking company in the country, we believe that the work we do and how we treat people can really make a difference.

LAZ provides a reliable transportation service with a commitment to safety while maintaining the highest standards of professionalism and excellence in our operations.

We are currently seeking experienced and dedicated CDL drivers to join our team!

Why LAZ?

• $74,000-$77,000 or DOE
• Growth Opportunities
• Competitive Pay/Wages.
• Health, dental, and vision insurance options.
• 401k Retirement savings plan.
• Paid time off and holidays. Opportunities for advancement and professional development

The Spirit of the Position:

The Shuttle Operations Manager will oversee daily operations at the airport, supporting the Shuttle Assistant General Manager and General Manager and ensuring the overall operational success of the parking program during afternoons, evenings, and weekends.

RESPONSIBILITIES:

The duties and responsibilities of the Shuttle Operations Manager will include but not be limited to the following:

• Assist the Shuttle Assistant General Manager (AGM) and General Manager (GM) with operational, financial, and personnel management. General oversight of daily operations, implementing policies and procedures, following standards of operations and completion of tasks in a timely manner.
• Management of hourly staff to include, but not be limited to, Shuttle Supervisors, Dispatchers, Shuttle Drivers, and Shuttle Utility.
• Encourage and motivate the workforce, instill teamwork, coach, and implement corrective action to enforce policies and procedures.
• Promote “The LAZ Way” (Motto’s, Values & Practices).
• Assist in establishing individualized goals for employees. Helps employees to determine a plan for achieving those goals and monitors progress throughout the process.
• Creates and monitors daily schedules (including rest and meal breaks), writing work assignments, and providing spot audits of work completed to ensure it meets the client and company’s standards.
• Review and approve time off requests, adjusting the schedule as needed to meet service standards and business requirements.
• Communicates with the AGM and GM on operational and personnel challenges.
• Participate in hiring, training, evaluating, and developing all shuttle employees.
• Assist GM and HR in overseeing LAZ U training. Work closely with location’s HRBP to further employee development initiatives.
• Processing daily reports (ex: passenger counts, headways, etc.) on a regular basis as assigned by the GM and/or Shuttle AGM.
• Responsible for adherence of personnel to all safety standards promoting workplace safety.
• Schedule, review, and act upon monthly facility and vehicle safety inspections.
• Oversight of monthly driver evaluations conducted by Safety Manager and support team.
• Ensure all staff are adhering to superior service standards in each department, maintaining high levels of customer service for all personnel.
• Manage fleet maintenance and cleaning schedule and report issues/repair needs to GM and AGM.
• Perform routine inventory and inspection of operating supplies and equipment such as radios, safety vests, cones, etc.
• Ensures all employees have the supplies needed to successfully complete their job.
• Attends internal meetings with SMF management as needed.
• Handle additional tasks assigned by the VP, GM, and/or Assistant GM.

REQUIREMENTS

• Valid Class A or B license with air brake and passenger endorsements
• Three (3) years’ experience in a commercial transportation or paratransit operation
• Two (2) years management experience (Parking or transportation industry preferred)
• Pre-employment background check and drug screening
• Clean DMV MVR
• Familiarity with DOT rules and regulations
• Familiarity with ADA rules and regulations

EDUCATION:

Bachelor's Degree or equivalent work experience.

EXPERIENCE:

• Must have excellent written and verbal communication skills.
• Must have prior experience in managing staff of 20 employees.
• Intermediate proficiency with Microsoft Office Suite: Excel, Word, PowerPoint and Outlook.
• Familiarity with telematics systems including camera and GPS devices.

SKILLS:

• Ability to problem solve in the face of malfunctioning technology/equipment, staffing shortages, unexpected operational challenges such as unplanned roadway maintenance, or other irregular operations.
• Strong customer service skills and abilities.
• A high level of interpersonal skills to handle sensitive and complex situations including difficult customers and personnel issues.
• Excellent team-building skills.
• Ability to train and develop frontline employees.
• Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.

Physical Demands:

• Ability to physically push/pull/lift to 50lbs
• Ability to bend at the knees or squat frequently throughout a shift.
• Willingness to work in inclement weather (rain, sleet, snow, heat, high wind, etc.)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

FLSA Status: Non-Exempt

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.