Account Manager

Etz Hayim owns and operates the brands Cycling Frog and Lazarus Naturals, as well as a sprawling operation that spans from farming over 300 acres of hemp, extraction, chemical processing, packaging and warehousing to support both brands and private label customers.

Lazarus Naturals was founded in 2016 to provide safe and accessible CBD products for everyone who would benefit from them, regardless of their financial situation and ability to pay, which is why we provide a 60% Assistance Program to veterans and people with disabilities or low-incomes. In order to maintain an affordable price point and our commitment to accessibility for all, we have built a vertically integrated business model, which allows us to walk our talk of developing quality, affordable products - from product inception, development, seed, farming, extraction, finished production formulation and packaging, and distribution.

Cycling Frog is normalizing the consumption of casual use THC products. We are on a mission to make THC convenient, affordable, and fun by making a sessionable THC beverage the same price as a beer or soda. We want to change the way THC is consumed and viewed by our society by focusing on lower potency, ready to drink beverages that can easily fit into anyone's lifestyle. Under the Federal Farm Bill it is legal to sell theseTHC products across all 50 states via the internet, and anywhere you can grab a beer.

This role will be based in Seattle, WA.

Summary: We are a small, resourceful and energetic team, based in our offices in the Ballard neighborhood, Seattle. The Account Manager's primary role is to foster, develop and grow our direct store channel wholesale business. This role will largely manage existing wholesale customers, and will at times involve assisting in the onboarding of newly acquired customers. Growing sales is the primary function, but there will also be administrative and operational tasks included in the day-to-day, as part of a small, multi-tasking team.

Job Description:

• Manage most wholesale accounts and be the primary point of contact for wholesale customers
• Provide quality customer wholesale experiences and be a positive representation of the brand by ensuring prompt, thoughtful and pleasant responses to all inquiries and concerns
• Manage and improve customer retention, satisfaction, follow-up, and assist the Director of Sales in improving the wholesale website, user experience, and overall customer experience
• Implement strategies to increase customer retention by understanding core causes of customer attrition and working with the team to address these issues and come up with innovative solutions
• Work with wholesale partners to identify how to increase sell-through in their channels and support our products on shelf. Develop sales materials and strategies to support the wholesale partners with the Brand team
• Visit wholesale partner locations and find opportunities to improve the in store experience of our products via merchandising, displays, etc
• Create and maintain the wholesale portal to host sales materials
• Responsible for driving increased customer order value through effective merchandising, cross-selling, promotions and innovative ideas
• Develop and optimize customer onboarding procedures, videos, and sequences. Ensure that our site, products, and any other items are easy for customers to understand and support our brand image
• Maintain our CRM by entering new clients, updating account information, developing and executing onboarding and retention sequences, drafting and sending promotional emails, and other daily functions
• Effectively communicate across departments to improve organizational cohesion
• Work with wholesale partners to implement any changes including policy, pricing, new programs, or any new department decisions
• Manage wholesale tiered pricing program
• Assist with resolving shipping, and order issues with customers, including shipment tracking and order damages
• Work with NET Terms customers to ensure prompt payment and assist with collect past due balances
• Perform all other duties as assigned by management professionally and efficiently
• Attend trade shows and events as needed
  
  

Compensation: $30-$32 an hour

Requirements

• 3 years of sales experience required. Marijuana, hemp, or CPG sales experience preferred
• Bachelor's degree in Business, Communications, or Public Relations preferred
• Able to thrive in a startup environment where one needs to be self-driven, able to figure out the answers on their own, and manage themselves
• Excellent customer service and communication skills
• Preferred experience with Dropbox, Shopify, and Shipstation
• Intermediate administrative and excel experience
• Creative thinker, with excellent problem-solving abilities
• Thrives well under pressure and enjoys rising to the challenge
• Self-directed, highly organized, customer-focused, detail-oriented, and competitive
• Able to pivot to changing priorities
• Willing to travel
  
  
  

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• Fully stocked kitchen
• 401K plan
• FSA & commuter benefits