Call Center

Call Center
Location: LazerPort Fun Center - Pigeon Forge, TN
Position Type: Full Time

Company Overview:

Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than an industry leader; it's a dynamic workplace where joy and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is a joyful adventure.

Job Summary:

We are looking for a reliable and friendly Call Center Representative to join our team. In this role, you will be the first point of contact for customers, answering inbound calls and providing them with accurate information in a courteous and professional manner.

Key Responsibilities:

• Answer incoming calls from inquiring guests promptly and professionally.
• Provide clear, accurate, and timely information based on guest inquiries.
• Maintain a high level of guest satisfaction by providing friendly and efficient service.
• Assist guests with general questions and direct them to the appropriate department or resource when needed.
• Follow company guidelines to ensure all information shared is consistent and up to date.
• Maintain a calm and helpful demeanor during high call volumes or challenging situations.

Qualifications:

• Strong communication skills, both verbal and written.
• Ability to provide clear and concise information.
• Excellent listening skills and the ability to understand guest needs.
• Basic computer skills to navigate company website for any information needed.
• Prior call center or customer service experience is beneficial but not required.
• A positive attitude, patience, and a strong customer service focus.

Work Environment:

• Fast-paced and dynamic team environment.
• Ability to handle a high volume of calls.
• FUN work atmosphere

If you are detail-oriented, enjoy helping others, and have excellent communication skills, we would love to hear from you!

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Notice of E-Verify Participation: Five Star Parks & Attractions participates in E-Verify

We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.

APPLY NOW!