What are the responsibilities and job description for the Front of House Cashier / Food Runner position at Laziza Mediterranean Grill?
Job Description
Job Description
POSITION SUMMARY : The cashier / food runner is responsible for taking guests’ orders, ringing in orders, taking payment from the guests and bringing prepared food to guests’ tables.
KEY RESPONSIBILITIES :
Hold the guest as the most important priority at all times; tact, good manners, mature judgement should be used in all guest interactions
Enthusiastically greet the guest as they walk through the door, making eye contact and smiling
Take the order listening closely to ensure every order is filled promptly and accurately, educating guests on products offered and using suggestive selling when appropriate
Ensure orders are entered in the point of sale system accurately
Operate the cash register and collect payment from the guest
Deliver the order to our guests, ensuring accuracy by repeating the order detail to the guests
Thank the guest and invite to return again
Answer telephones, responding to guest inquiries and assisting with take out orders
Communicate guest feedback to restaurant management
Resolve guest concerns politely and quietly, with respect and a sense of urgency
Understand in-store marketing promotions
Execute new product rollouts including selling to guests and product execution
Utilize cash control procedures
Assist with routine restaurant cleaning responsibilities, including cleaning the cashier area and table bussing
Other duties as assigned
ESSENTIAL CORE VALUES :
Integrity – The quality of being honest and having strong moral principles. Having integrity means doing the right thing in a reliable way.
Teamwork –The process of working collaboratively with a group of people in order to achieve a goal. In order to work as a team, we need to :
Effectively communicate
Create efficiency in all we do
Respect each other
Foster ideas to make improvements
Try hard to not offend and try even harder not to be offended
Excellence – The quality of being outstanding or extremely good. Every employee that comes through the door will come with the mindset to create excellence – not just work.
QUALIFICATIONS / SKILLS :
Must be friendly and guest service oriented
Ability to communicate effectively
Ability to use a Point of Sale system
Must be able to work in a fast-paced environment and have a sense of urgency
Ability to work as a team-player
EDUCATION AND / OR EXPERIENCE :
This position does not have any specific education or experience requirements
ESSENTIAL PHYSICAL FUNCTIONS :
Ability to stand / walk for 8 hours per day
Must be able to lift and carry up to 30 lbs
Will frequently reach, bend, lift, carry, stoop, fine manipulation throughout the shift.
Must be able to work in both warm and cool environments, indoors and outdoors
Must be able to tolerate higher levels of noise from restaurant machinery, music, and customers
Must be able to tolerate potential allergens : peanut products, egg, dairy, gluten, soy, and seafood
UNIFORM :
Employees are expected to present themselves in a neat, clean, professional manner. This includes wearing a clean uniform, good personal hygiene, clean well-trimmed nails, and no gum chewing while on duty.
BENEFITS & PERKS :
Great work life balance
Closed on Sundays
Closed major holidays – Thanksgiving, Christmas, New Year’s Day, Memorial Day & Labor Day
Access to Direct Primary Care Health Program
Paid Time Off
Retirement Savings Program (IRA) with Employer Match
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