What are the responsibilities and job description for the IT Support Specialist position at Lazydays RV SuperCenter, Inc.?
Overview:
Why our Teammates Choose Lazydays:
Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation’s leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.
Responsibilities:
Lazydays RV is looking for an experienced IT Support Specialist to join our growing team!
Why our Teammates Choose Lazydays:
- Paid training New Hire training
- The Best Dealership Facilities in the Area
- Competitive health and wellness benefits
- Paid vacation (yes, we are in the recreational sales and service industry)
- Employee Stock Purchase Plan (ESPP)
- Fun work environment (really it is!)
- Growth opportunities- the growth of our teammates preserves our culture!
- Sponsorships in our local communities—ways for you to get involved
- Paid OEM Training
Summary: This position is responsible for providing advanced IT technical support for users, systems, and infrastructure across Lazydays locations. This role requires troubleshooting complex hardware and software issues, escalating critical problems, and assisting with network and server administration. The specialist will also contribute to process improvements, mentor Tier 1 technicians, and collaborate with IT leadership to enhance overall support efficiency.
Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation’s leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Serve as an escalation point for Tier 1 IT support, handling advanced troubleshooting for hardware, software, networking, and peripheral devices.
- Analyze and diagnose recurring technical issues, identifying patterns and recommending permanent resolutions.
- Support endpoint management by deploying, configuring, and maintaining IT assets, including laptops, desktops, and mobile devices.
- Administer Active Directory, Azure AD, Office 365, and other enterprise applications, including user provisioning and access management.
- Assist with basic network troubleshooting, including switches, Wi-Fi, VLANs, and VPN connectivity issues.
- Work with server administrators to monitor and support Windows Server environments, including updates and basic configurations.
- Provide remote and onsite support for IT incidents, ensuring minimal downtime and business disruption.
- Create and maintain detailed technical documentation, FAQs, and knowledge base articles for internal support teams.
- Lead small IT projects, including hardware/software deployments, system upgrades, and process automation initiatives.
- Collaborate with security teams to enforce cybersecurity policies, manage endpoint protection, and investigate potential threats.
- Train and mentor Tier 1 support technicians, helping to improve response times and service quality.
- Assist with vendor coordination for hardware repairs, software support, and procurement.
- Participate in on-call rotations as needed to support business operations after hours.
- Ensure compliance with ITIL best practices, internal IT policies, and security standards.
QUALIFICATIONS AND EXPERIENCE:
- 3 years of IT support experience in a Windows Microsoft enterprise environment.
- Strong troubleshooting skills in Windows 10/11, Microsoft 365, Active Directory, and basic networking.
- Familiarity with IT ticketing systems (e.g., Jira, ServiceNow) and IT asset management tools.
- Experience working with remote desktop tools, SCCM, or Intune for device management.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs).
- Familiarity with cybersecurity practices, including endpoint security, MFA, and access control.
- Strong customer service and communication skills, both verbal and written.
- Ability to prioritize, multitask, and troubleshoot under pressure in a fast-paced environment.
- Certification(s) preferred: CompTIA A , Network , Security , Microsoft 365 Certified, or equivalent.
EDUCATION:
- Associate’s or bachelor’s degree in IT-related field preferred (or equivalent experience).
- High school diploma or equivalent required.
- Relevant IT certifications (e.g., A , Network , Security , MCP, Microsoft 365 Certified) strongly preferred.
