What are the responsibilities and job description for the Retail/ Warranty Shop Foreman position at Lazydays RV SuperCenter, Inc.?
Overview
Lazydays RV is looking for a Retail/Warranty Shop Foreman to join our growing team!
Since 1976, Lazydays RV has built a reputation for providing an outstanding customer experience with exceptional service excellence and unparalleled product expertise, along with being a preferred place to rest and recharge with other RVers. By offering the top selection of RV brands from the nation’s leading manufacturers, state-of-the-art service facilities, and thousands of accessories and hard-to-find parts, Lazydays RV provides everything RVers need and want.
SUMMARY: This position is responsible for overseeing all operations of the CLD Service Shop.
Why our Technicians Choose Lazydays:
- Aggressive performance Based Pay Plans- Guarantee 40-hour work week
- Paid training- through Lazydays Career Technician Program
- The Best Dealership Facilities in the Area
- Competitive health and wellness benefits
- Paid vacation (yes, we are in the recreational sales and service industry)
- Employee Stock Purchase Plan (ESPP)
- Fun work environment (really it is!)
- Growth opportunities- the growth of our teammates preserves our culture!
- Sponsorships in our local communities—ways for you to get involved
- Tuition Reimbursement plan
- Paid OEM Training
Responsibilities
- Assess technician skills and abilities and dispatch work accordingly
- Effectively monitor and adjust workflow to ensure efficient daily throughput
- When necessary coordinate work flow with other departments to ensure on time delivery and customer expectations are achieved.
- Monitor monthly trends to delivery goals and manage/lead team to achievement
- Continually develop and train technicians through ongoing coaching, guidance and feedback
- Ensure the shop is clean and organized daily and monitor the location and care of shop tools.
- Meet with Delivery Manager and Delivery Advisors twice daily to provide status updates on progress of deliveries and overall shop operations.
- Support Shop Manager with hiring, training, motivating, counseling, and monitoring the performance of all service department techs.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Handle customer complaints.
- Direct technicians on proper document processing.
- Follow up on parts department orders to ensure parts availability.
- Attend all required training and company meetings
Qualifications
- One year of supervisor experience preferred
- ASE certification preferred
- Valid Driver’s License and clean driving record.
- Ability to effectively handle multiple tasks simultaneously during high-pressure situations
- Ability to read and comprehend instructions and information
- Must have excellent supervisory and managerial skills
- Must have excellent customer service and communication skills, both verbal and written.
- Ability to speak, read, write and comprehend English
