What are the responsibilities and job description for the RV Instructor position at Lazydays RV?
Summary:
Lazydays is looking for an experienced demo technician. The demo tech is a part of the service and sales teams and performs duties for both departments. The demo tech is responsible for setting the tone in which customers can expect excellent customer service as they begin their RV owner journey with Lazydays RV.
Functions:
- Review future appointments with the service manager and delivery advisor to ensure they will be ready for their scheduled appointment.
- Ensure that units are parked, opened and ready for delivery the night before the orientation.
- Double check the units to make sure they are clean and acceptable per the Lazydays’ Way and that all accessories have been added per the delivery invoice.
- Review the unit and become comfortable with all functions.
- Give a proper orientation to the customer, focusing on operations of all components.
- Walk the customer through the parts store and guide them through any parts or accessories they need/want to begin using their new RV.
- Help the customer hook up to their new unit.
- Follow through on any customer concerns with the delivery advisor and the service manager.
- Performs miscellaneous duties as assigned.
The orientation process should be both educational and fun. We are looking for someone who is outgoing with some technical aptitude. Great attitude and great attendance are a must.
RV ownership or RV experience a plus. Although it is not a sales position, there is an opportunity to upsell items the customer may need/want.
