What are the responsibilities and job description for the Delivery Advisor position at Lazydays Support Services LLC.?
SUMMARY: As an RV Delivery Advisor, you will be responsible for providing exceptional customer service and guidance to customers who are purchasing recreational vehicles (RVs). You will play a crucial role in ensuring a smooth and positive experience for customers by assisting them throughout the RV selection and delivery process. Your in-depth knowledge of different types of RVs, features, and functionality will be essential in helping customers make informed decisions that align with their needs and preferences.
ESSENTIAL JOB FUNCTIONS:
- Engage with customers both in-person and over the phone to understand their RV requirements, preferences, and budget.
- Act as a knowledgeable resource, answering questions about various RV models, brands, features, and options.
- Stay up-to-date with the latest trends, technologies, and innovations in the RV industry.
- Develop a deep understanding of the features, capabilities, and benefits of different RV models, from motorhomes to travel trailers.
- Collaborate with the sales team to ensure a seamless transition from the selection phase to the purchasing phase.
- Provide relevant information and insights to assist customers in making informed purchase decisions.
- Coordinate the delivery of purchased RVs, ensuring they are prepared, inspected, and ready for customer handover.
- Ensure the RV is clean, functional, and meets the customer's expectations prior to delivery.
- Conduct post-delivery follow-up with customers to address any questions or concerns they may have.
- Complete WeOwes and offer a warm hand off to Retail Advisors.
EDUCATION/EXPERIENCE:
- High school diploma or equivalent; some college education preferred.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- In-depth knowledge of RV types, brands, features, and industry trends.
- Technical aptitude to understand and explain RV systems and operations.
- Ability to adapt to a fast-paced, dynamic work environment.
- Attention to detail and strong organizational skills.
- Proficiency in using computer systems and software for documentation and communication.
