What are the responsibilities and job description for the Operations Manager position at LB Computer?
LB Computer Help delivers strategic IT solutions tailored for small to medium-sized businesses. As a managed service provider, we simplify technology so you can focus on running your business. Our services include managed IT services, IT migration and implementation, security solutions, cloud services, and strategic IT planning. We pride ourselves on personalized service, clear communication, and technical excellence, offering comprehensive support with transparent pricing and straightforward agreements. Located in Long Beach, CA, we serve a diverse range of clients with a focus on reliability and proactive solutions.
This is a full-time on-site role for an Operations Manager located in Long Beach, CA. The Operations Manager will oversee daily operations, manage staff, and ensure the smooth running of IT services. Responsibilities include coordinating technical support, managing project implementation, developing operational policies, ensuring compliance with security protocols, and maintaining client relationships. The Operations Manager will also be responsible for reporting on service performance and contributing to the strategic planning of IT services.
- Experience in operations management, project management, and staff supervision
- Knowledge of IT services, managed IT services, and IT infrastructure management
- Skills in security management, systems monitoring, and maintenance
- Experience with cloud service integration, Microsoft 365 administration, and backup/disaster recovery planning
- Strong problem-solving and decision-making skills
- Excellent communication and client relationship management skills
- Bachelor's degree in Information Technology, Business Administration, or related field
- Experience in the IT service industry is a plus