What are the responsibilities and job description for the Field Service Technician position at LB Foster?
We enjoy a market-leading reputation for high-quality, high-performance engineering solutions in Rail and Infrastructure.
Rail : We are a specialist, end-to-end supplier to the global rail sector. Our performance critical engineering solutions fulfil an essential role in maintaining the safe and reliable operation of rail networks around the world Solutions include: Rail Products, Friction Management and Rail Technologies. We focus on innovation, creating leading edge engineering and digital communication technology solutions for the rail, infrastructure, and the built environment. Solutions include: Control and Digital display, Contract services and Condition monitoring solutions
Infrastructure: We operate in the Infrastructure sector. We are experts at designing, manufacturing and deploying advanced technologies that positively impact the built environment. Solutions include: Precast concrete buildings and products, Bridge products, Pipe protective coatings and threading.
Job Summary:
The Field Service Technician is responsible for providing installation, maintenance, troubleshooting & repair, customer training, and field service support for LB Foster Friction Management customers. Must also liaison with eternal customers and internal company department for product development and relationship-building initiatives.
Responsibilities/Essential Functions:
- Installation, maintenance, troubleshooting / repair and customer training support provided for all LB Foster friction management.
- Liaison with external customers and internal company departments for product development and relationship-building initiatives.
- Ability to work outdoors on railway tracks under a variety of weather conditions.
- Responsible for managing personal travel expense account, individual or company-supplied mechanics tools, company-issued credit cards where applicable.
Experience, Education and License Requirements:
- High school graduate or equivalent
- Prior hydraulic, mechanical, pneumatic, electrical, and schematics reading experience
- Ability to obtain E-Railsafe and Roadway Worker Protection (RPT) certification for applicable client railways, plus other customer-based training as required to access work sites
- Valid DOT driver’s medical examination card or ability to obtain one
Skills and Abilities:
- Strong communication (verbal and computer) and time management skills.
- Basic knowledge of Microsoft Office Software (Word, Excel, PowerPoint, etc.) as well as Apple iPads and iPhones.
- A high degree of reliability, accountability, professionalism and the ability to work independently with minimal supervision are critical attributes for this position.
- Sound technical writing skills for work report submissions.
- Strong customer service and interpersonal skills.
- Ability to work effectively under pressure.
- Ability to follow all railroad safety rules, FRA regulations, and LB Foster internal policies at all times.
- Must wear Personnel Protective Equipment PPE (Hard Hat, Safety glasses, Gloves and Hearing protection as required).
- Maybe required to act as Watchman / lookout and shall devote full attention to detecting the approach of trains and communicating a warning thereof to other personnel.
- While performing the duties of this job, the employee is occasionally required to stand, sit, walk, use hands and finger to handle or feel objects, tools or controls, reach with hands and arms, climb, balance, stoop, kneel or crouch, for prolonged periods of time.
- Will be required to operate impact equipment, power tools, hand tools under heavy loads, and manual earth moving tools as required for trenching of ditches to bury hoses and electrical cables.
- Extensive travel to work sites throughout North America and possibly overseas is required on a weekly basis.
- Overtime hours may be necessary as workloads dictate. This may include weekdays, weekends and/or holidays.
- The employee may occasionally be required to lift and /or move up to 100lbs and be subjected to occasional moderate to intense physical exertion while performing required duties on uneven and rocky surfaces.
Competencies:
- Teamwork/facilitates collaboration
- Communication
- Customer focus
- Integrity & trust
- Continuous improvement
- Adaptability/flexibility
- Accountability/work ethic
- Attention to detail/time management
- Critical thinking
- Problem Solving
- Detail Oriented
The Benefits...
- Medical, dental, vision benefits the first day of the month after hire date
- Market-leading 401(k) program with company match
- 5 paid sick days per year
- 100% tuition reimbursement
- Paid Parental Leave
- Career development and advancement opportunities
