Executive housekeeper

Our company is looking for a Housekeeping Executive to join our team.

Responsibilities:

• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork;
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard;
• Competent in property management systems;
• Ensure staffing levels cover business demands;
• Recruit, manage, train and develop the Housekeeping/Laundry team;
• Ensure ongoing training;
• Ensure team members have an up-to-date knowledge of all room categories and amenities;
• Assist other departments wherever necessary;
• Oversee housekeeping operations;
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement;
• Operate within departmental budgets through effective stock and cost controls and well managed schedules;
• Manage staff performance issues in compliance with company policies and procedures;
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers;
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures;
• Oversee Laundry Operations.

Requirements:

• Commitment to delivering a high level of customer service;
• A passion for delivering exceptional levels of guest service;
• proficiency in IT;
• Strong communication Skills;
• Strong organizational, budget management, and problem solving skills;
• A successful track record of managing a large team;
• Excellent leadership, interpersonal and communication skills;
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office;
• Flexibility to respond to a range of different work situations;
• Previous experience of managing a department and Profit and Loss account;
• Excellent grooming standards;
• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity;
• High level of commercial awareness and cost control capabilities;
• Ability to work under pressure;
• A high school certificate or equivalent.

Qualifications:

• 
  Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• 
  Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment