What are the responsibilities and job description for the Customer Service Representative, Tier 1 position at LC Industries?
Job Description Department : Customer Service
Location : Durham
Reports to : Manager
Statement of Purpose
Perform daily customer service functions.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Provide excellent customer service to customers and partners.
- Assist department in meeting customer service goals and service level agreements.
- Processing incoming orders for the department.
- Track and issue credits for customer returns.
- Answer and manage incoming emails and calls while being able to respond to customer requests and / or complaints in a professional manner.
- Maintain accurate records of customer interactions and service.
- Utilize reference materials to assist and resolve any inquiries.
- Assist the team with projects.
- Maintain the strictest confidentiality and privacy of customer and agency information.
- All other duties as assigned by Manager or Supervisor.
PHYSICAL DEMANDS
Responsibility for Work of Others
None
Supervision Required
Daily
Experience Required
EDUCATION REQUIRED
TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
Travel Required
None
Work Environment The noise level in the work environment is usually moderate. When in the Manufacturing area, hearing protection may be required depending on the department.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
CustomerService #AbilityOne #BVI
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
