What are the responsibilities and job description for the Lead, Customer Service Representative position at LC Industries?
ABOUT LCI
The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways :
- EMPLOY : We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
- BUILD : We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
- SERVE : Many of our products are sold directly to the federal government. We were pioneers of "base supply centers," stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military.
- SUPPORT : We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
ABOUT THIS ROLE
The Lead, Customer Service Representative is responsible for ensuring that all customer needs are promptly addressed by responding to requests, orders, inquiries and concerns in a timely and accurate manner, while exercising the highest level of customer service and quality. In addition, the Lead, Customer Service Representative actively provides feedback and direction to the Customer Service Representatives consistent with the coaching provided by the Customer Service Supervisor.
LOCATION AND SCHEDULE
Durham, NC- Hybrid
Monday-Friday 7 : 30 AM - 4 PM
KEY RESPONSIBILITIES
QUALIFICATIONS
Why LCI?
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
