What are the responsibilities and job description for the Concierge, Condo Association position at LC?
- Job Title: Concierge
- Department: Associations
- Reports To: Community Manager, Associations
- Wage Category: Non-Exempt
THE TEAM YOU WILL JOIN
Collective House Realty (“CHR”) is a Columbus-based opportunistic real estate company specializing in condominium and homeowners association management, real estate sales, and homebuilding throughout Central Ohio. As an affiliate of Lifestyle Communities (“LC”), you’ll join a dynamic team committed to providing a personalized experience showcasing our vision grounded by our purpose to Build a Connection™.
WHO YOU ARE
As the Concierge, you will oversee the day-to-day front desk and resident operations of Parks Edge Condominium Association (“Association”). This will include but is not limited to working as a team with other assigned CHR team members, residents, Board Members and contractors.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
- Answer and direct all incoming calls
- Regular patrol of the grounds and parking garage including monitoring security cameras
- Daily inspection of all primary locations of operating equipment
- Verify service contractor work orders; issue appropriate control “swipe” card for access.
- Assist execution of all scheduling meeting rooms, resident/tenant services, and direct all activities as the central point of contact.
- Perform services including but not limited to grocery assist, key assist, scanning packages, and package delivery upon request.
- When necessary, help with the training of co-workers.
- Submit service requests in property management system, necessary building damages or deficiencies found or reported to Concierge Desk.
WHAT YOU'LL BRING
- High School Diploma
- Previous experience in hospitality, customer service, or security operations is desired but not required; prior experience as a concierge is preferred
- Work requires a strong understanding of the Association and its condominium’s infrastructure.
- Work requires strong attention to detail and accuracy.
- Work requires excellent customer service skills.
- Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.
- Work requires the ability to multitask and meet deadlines.
- Valid driver license
HOW WE’LL TAKE CARE OF YOU
As an affiliate of LC, we pride ourselves on caring for our team members. We offer a comprehensive benefits package with various options to meet your needs.
Here are just some of the benefits we offer for being part of our team:
- Full Suite of Health Benefits
- Retirement Plan with Company Match
- Competitive PTO policy
- Generous parental and family leave
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