Concierge - The Residence at Great Woods

Description

If you have been looking for a career that loves you back... This is the one!

LCB Senior Living is hiring a Concierge at The Residence at Great Woods. Apply today for immediate consideration!

**Full Time Opportunity!**

**No late nights**

What We Offer:

• Great benefits starting from Day One (Full-Time)

  • Health

  • Vision

  • Dental

  • 401k

• PTO- Paid Time Off

• Work with an Amazing Team!

• Possibility for tuition reimbursement

• Rewarding role working with seniors

Essential Functions, Duties and Responsibilities:

• Promote the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
• As an associate you are expected to have an active role in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
• Perform all duties and responsibilities with a positive attitude.
• Handle incoming telephone calls in a professional and courteous manner and directs them accordingly.
• Greet guests and visitors in a professional and courteous manner and directs them accordingly.
• File correspondence.
• Sort mail.
• Record and type guest meal charges.
• Maintain and file resident safety sheets.
• Type correspondence as needed.
• Coordinate front desk activities.
• Maintain the front desk in a neat and orderly manner.
• Respond to emergency situations by contacting appropriate party; 911, fire department, police etc.
• Attend required in-service training sessions and orientations.
• Respond to residents needs in a courteous manner.
• Update the communication log book on a regular basis.
• Maintain community brochures and stock.

Qualifications

Job Qualifications:

• The job description qualifications (certifications, experience, training), job functions, including limitations may vary with individual states.
• Knowledge, Skills, and Abilities:
  • Must have knowledge of basic telephone reception systems and techniques and answer calls in a pleasant and courteous manner
  • Provide clerical support and represent the residence in a professional manner
  • The ability to respond calmly to emergency situations is essential.
  • The ability to communicate in English both orally and in writing is essential.  
  • Able to anticipate and act upon the needs spoken and unspoken of the residents of the Emerald Suites Program. 
• Education:  A high school diploma or GED is preferred.
• Experience:   Requires six months to one-year prior reception/concierge/Executive Assistant experience in an environment such as in resort or an upscale hotel with concierge services. Typing or word processing experience is preferred.
• Physical Demands:
  • Finger and hand dexterity to handle and manipulate instruments and equipment.
  • Visual and auditory acuity.
  • Must be able to lift a minimum of fifteen (15) lbs., and be able to carry objects.
  • Must be able to push and pull carts, and continuously walk, sit and stand.
  • Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.  
  • Must use good body mechanics.