What are the responsibilities and job description for the Digital Services Director position at LCBC Church?
Reports to: Digital Director
Hours Commitment: Full-time (40-45 hours/week)
Overview
The Digital Services Director will oversee our internal technology support experience. This individual will lead the Digital Services Team — a group focused on help desk support, internal tools, documentation, and UI/UX tweaks and updates — ensuring LCBC staff are well-equipped and well-supported in their work.
The ideal candidate is a people-first problem solver with a background in tech support, a passion for team leadership, and a mind for operational efficiency. This role requires cross-functional collaboration, data-driven decision making, and a heart for serving others through technology.
Personal Qualifications
- Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.
- Supports LCBC’s mission, priorities, philosophy of ministry, and doctrinal statement.
- Supports LCBC’s core values: we focus on others; we work with excellence; we prioritize relationships; we empower and activate; and we live with authenticity
- Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
- Shows a desire to grow, develop, and mature, both spiritually and professionally.
- Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.
- Be an LCBC Partner or willing to become a Partner within 60 days of employment.
Primary Responsibilities
- Lead and develop the Digital Services Team, currently including a Help Desk Technician and a UI/UX Designer
- Deliver an excellent customer service experience for LCBC staff and attendees interacting with Digital
- Establish and refine internal systems, documentation, and support processes to improve team efficiency
- Analyze ticketing and support data to identify trends, eliminate friction, and improve internal tools and workflows
- Collaborate cross-functionally with the Rock Team, Interactive Team, and Digital Project Manager to resolve gaps and deliver better staff experiences
- Serve as a forward-facing digital leader — building trust and credibility with ministry teams and helping them succeed with our tools
- Audit, standardize, and maintain internal documentation, partnering with other teams to keep it accurate and accessible
- Coach and invest in team members, providing clarity, feedback, and growth opportunities
- Drive operational improvements that scale across the full Digital Team in support of LCBC’s long-term mission
Qualifications and Experience
- 5 years of experience in IT support, help desk leadership, or digital operations roles
- Demonstrated leadership experience — able to coach, develop, and lead a team with empathy and clarity
- Strong operational mindset: skilled at building systems, improving processes, and managing documentation
- Comfortable interpreting ticketing data and identifying key trends or improvement areas
- Effective communicator, collaborator, and relationship builder across teams
- Passionate about serving others through technology and improving digital experiences
- Bonus: Familiarity with internal ticketing platforms (e.g., Fresh Service, Zendesk), or support documentation systems
Benefits We Offer
- Competitive medical, dental and vision coverage
- Retirement plan contribution and employer match
- Annual counseling benefit
- Flexible schedules
- Generous and immediate paid time-off
- Casual dress
- Quarterly professional and spiritual development days
- Intentional investment in personal and professional development
Evaluation:
The Digital Services Director will meet regularly with the Digital Director for planning, goal-setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.
