What are the responsibilities and job description for the Service Writer Job at LCC Powersports in Kansas City position at LCC Powersports?
Intake Responsibilities :
Intakes guest vehicles, helps diagnose customer's problems and service needs, schedules work, assigns jobs to service technicians, and communicates job status to guests.
Major Duties and Responsibilities :
Assists service department in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
Listens to guests needs to completely understand desired repairs for accurate and clear description on the repair order.
Estimates cost and completion times at time of work order write up and clearly communicates them to guest.
Assigns jobs to technicians based on skill level and current resource utilization.
Opens and closes all customer paid, warranty, and internal repair orders.
Follows procedures for quick and efficient handling of warranty items and proper storage of these items.
Maintains enthusiasm and displays positive attitude to provide complete guest satisfaction in person and on the phone.
Promptly notifies guests of any changes, delays, and / or additional work needed.
Sells additional services by marketing service specials and / or additional work needed.
Vehicle deliveries using store truck and trailer.
Qualifications & Job Requirements :
Powersports background or general knowledge of Powersports.
Auto or motorcycle industry experience preferred, but not required.
Forklift experience preferred.
Current motorcycle endorsed license required with clean record.
Compensation and Benefits :
14 to $18 per hour (based on experience).
Goal based bonuses.
Paid Holidays.
Paid Vacation.
Paid Training.
SEP-IRA retirement account.
Health Insurance reimbursement program.
Discounts on soft goods and vehicles.
5 day work week (Sunday / Monday off).
Contact :
Send your resume to email@lccpowersports.com.
We are not currently hiring for this position, but feel free to send us your resume!
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