What are the responsibilities and job description for the IT Help Desk position at LCI Communications?
Position Summary
The IT Help Desk III will ensure all requests and tickets are prioritized, addressed, and resolved within required timelines.
Individuals must be able to attain and maintain a valid US Government security clearance to be retained in the position.
Duties & Responsibilities
- Monitor and manage tickets and requests from users.
- Ensure required timelines are met for each request / ticket.
- Provide metrics and status on help desk activities.
- Provide technical support for the full range of IT tickets and requests from users.
- Ensure performance requirements are met.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
Skill & Certification Requirements
