What are the responsibilities and job description for the Systems Administrator position at LCI Communications?
Position Summary
The Systems Administrator will provide Information Technology (IT) support services. This will include the delivery of comprehensive, integrated, end-to-end IT services that include systems Administration, Systems Integration and Testing, Configuration Management, Infrastructure Management, End-User Support and Training, and IT Metrics Reporting.
Individual must be able to attain and maintain a valid US Government security clearance to be retained in the position.
Duties & Responsibilities
- Performs systems upgrades, system support, and problem logging / troubleshooting using the Action Request System (Remedy / ITSM / ).
- Provides Network, Server, and Desktop administration and help desk support to customers.
- Installs, configures and administers Windows servers and desktop computers.
- Configures and administers desktop and server-based software applications provided by customer.
- Provides end user support as needed for computer and web account management and problem resolution.
- Works with other system administrators and team members as needed to resolve inter-system issues.
- Works with the Information Assurance Manager (IAM) and Information Assurance Officer (IAO) to identify and resolve any computer and information system security issues.
- Performs remote and on-site desktop management assistance to users for computer systems andperipheral devices.
- Resolves desktop problems, add / delete accounts and reset passwords as needed.
- Installs, configures, troubleshoots, relocates, and repairs desktops, peripheral devices, and printers.
- Performs basic software installations and upgrades to operating systems and layered software
- packages.
- Supports imaging of computer devices (desktop / laptop).
- Performs hardware break / fix (including PCs, laptops, workstations, printers and other peripheral devices.
- Performs installation / removal of hardware (disk drives, adapter cards, printers, memory, etc.).
- Tracks and provides weekly metrics on the completion of all actions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor
Education & Experience Requirements
Skill & Certification Requirements