What are the responsibilities and job description for the CSR position at Lcp Transportation Llc?
Job Title: Customer Service Representative (CSR) Non-Emergency Medical Transportation
Location: Indianapolis, NW Side
Company: LCP Transportation
Hours: M-F 11-8/9-530/ or 930-6
Pay: $20.00 per hour (training and production)
Benefits: Employer-paid health insurance (after 90 days), 6 paid holidays, vision, dental, disability benefits, PTO accrual (up to 72 hours annually)
Join LCP Transportation and help make a difference by providing exceptional customer service for non-emergency medical transportation! Were looking for compassionate individuals who are dedicated to helping members with their transportation needs. If you thrive in a fast-paced environment, excel at multitasking, and have a high level of empathy, we want you to join our team!
- Must have strong Call Center/ Customer service background- this is a fast paced incoming call center
- Be able to work quickly and with respect to members while under pressure
- Adhere to call center procedures and handle a high volume of incoming calls in a efficient manner
Key Responsibilities:
- Customer Support: Handle inbound/outbound calls, provide information on transportation services, eligibility, and schedules.
- Scheduling & Dispatching: Process trip details and coordinate with drivers/vendors to ensure timely service.
- Problem Resolution: Address customer inquiries and concerns with empathy, escalate when needed.
- Documentation: Update member records and document service-related issues.
- Collaboration: Work with team members to ensure smooth operations and high service standards.
Salary : $20
