Trip Assignment Specialist

Transportation Specialist Job Description (TCS)

The transportation specialist role focuses on securing successful trip completion of NEMT (Non-Emergency Medical Transportation) services for all scheduled members efficiently through TCS driver schedule creation. This pivotal position requires proficiency in communication, problem-solving, and attention to detail to ensure driver efficiency, and on-time pickup and drop-off. Regardless of title and responsibilities, all TCS associates must share a common commitment to the company's core values of trust, teamwork, respect, accountability, and excellence.

Responsibilities & Expectations:

• No Missed Trips Completion of driver schedules 5 days in advance assigning all available trips
• No Late Trips Creation of routes with no late pickups or drop-offs (i.e. members are picked up at their set pickup times, and dropped for every appointment 15min early)
• Driver Efficiency: Create driver schedules that achieve the target number of trip legs per hour based on territory:
  • Urban Ambulatory: 2 trips/hr
  • Wheelchair/Rural Ambulatory and Long Distance: 1 trip/hr
    • Efficiency is defined as meeting or exceeding the target trip capacity for a given shift (i.e. 8hr shift = 16 trips assigned to an urban ambulatory driver)
• Publish next day schedules by 4pm daily.
• Utilize information resources, tools, and routing applications to efficiently assign all trips and standing orders to drivers without significant timing delays or difficulties
• Prioritize, coordinate, and assign scheduled trips within assigned territory based on available drivers.
• Track and report via email total trips rejected to LCP Trip Assignment daily, and the number of drivers required to complete listed rejected trips
• Adhere to company policies, processes, and procedures to ensure accurate service outcomes.
• Participate in departmental meetings to provide updates and discuss problem-resolution scenarios.
• Access required system applications, communication, and reporting tools accurately and timely.
• Understands and accesses all required system applications, communication, and reporting tools to perform job duties accurately and timely and helps the team consistently use all systems and tools.
• Communicates and enforces a professional, positive image and attitude with clients, management, and subordinates.

Benefits

• Paid holidays paid after 30 days of employment [as listed in the employee handbook]
• Employer-provided employee health insurance (after 90 days)
• 72hrs of PTO annually (to be used on/after 90 days of employment) and other a la carte benefits available (vision, dental, ST/LT disability, etc.) after 90 days

Requirements

• High school diploma or GED required.
• In office (5 days/week)
• Strong communication skills, ability to listen and speak plainly, and work within a team setting.
• Proficiency in multitasking and problem-solving.
• Ability to effectively take direction.
• Must pass a criminal background check and drug screen at all times.
• Current drivers license.
• Ability to utilize transportation technology solutions (computer software), and type a minimum of 40wpm