What are the responsibilities and job description for the Customer Experience Manager position at LD&D?
LD&D, a leading real estate development, investment, construction, and design firm, is looking for a Customer Experience Manager to join our team.
This role is ideal for a highly motivated and organized professional with a passion for delivering exceptional client service and fostering long-term relationships. The Customer Experience Manager will be instrumental in maintaining and enhancing client engagement, anticipating needs, and ensuring a seamless service experience.
Key Responsibilities
- Serve as the primary point of contact for key clients, addressing their concerns, fostering trust, and keeping them informed about project developments.
- Manage calls, emails, and messages with professionalism, ensuring timely and accurate responses.
- Welcome and assist scheduled visitors and walk-in clients, creating a refined, client-centric experience.
- Identify and anticipate client needs, delivering strategic, tailored solutions.
- Work closely with the Vice President of Business Development to align client priorities with LD&D’s business objectives.
- Lead client issue resolution, acting swiftly and professionally to ensure optimal outcomes.
- Develop and implement strategies to enhance client satisfaction and mitigate service-related risks.
Qualifications
- Bachelor's degree in Communications, Marketing, or a related field.
- Fluency in English and Spanish is required; additional languages are a plus.
- Strong communication skills, with the ability to engage professionally and effectively in both written and verbal interactions.
- Proven track record in client relationship management, with experience cultivating strong partnerships and ensuring long-term satisfaction.
- A proactive, strategic mindset, with problem-solving and conflict resolution skills to enhance the client experience.
- Exceptional organizational abilities, including time management and multitasking in a fast-paced environment.
- High level of professionalism, discretion, and courtesy across all interactions.
Position Overview
The Customer Experience Manager will act as a trusted advisor to high-value clients, ensuring seamless communication and delivering personalized service that fosters loyalty. This role requires close collaboration with the Vice President of Business Development to align client priorities with the company’s long-term vision. Additionally, the Customer Experience Manager will drive initiatives to optimize client engagement, continuously refining service strategies to enhance quality and efficiency.
Compensation & Benefits
LD&D offers a competitive salary based on experience and comprehensive healthcare benefits.