IT Support Specialist

Job Description

Job Description

IT Support Specialist

Job Description

REPORTS TO : IT Director

STATUS : Exempt

LDG Development and our affiliated companies are growing rapidly to produce higher levels of much-needed affordable housing across the nation.  Our founding belief that “Everyone Deserves a Quality Place to Live” has resulted in an organization that has now achieved #1 Ranking as Affordable Housing Developer and our focus on our employees and company culture has resulted in Top Best Places to Work in Louisville each of the last two years. We believe that the foundation of a stable supporting living environment allows individuals to thrive and accomplish their dreams in education, career paths, and more. The overall reputation and quality that LDG puts forward in all business practices is key to keeping our goals alive.

POSITION SUMMARY :

The IT Support Specialist will be responsible for providing technical assistance to company employees and supporting the IT Department across the organization.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES :

• Provide technical support to all company employees; including hardware, software, networking, printers, and an assortment of business applications. Company systems are primarily Windows-based, however there is a percentage of macOS-based laptops as well.
• Respond to and resolve help desk tickets quickly and efficiently.
• Troubleshoot and resolve issues with Microsoft 365 applications, in both desktop and cloud-based configurations.
• Assist with the setup, configuration, and maintenance of computers, printers, and other peripherals.
• Communicate with outside companies as needed to resolve issues with accounts, hardware, or software.
• Any additional job-related duties and responsibilities as determined by supervisor.

MINIMUM QUALIFICATIONS :

Education :  Bachelor’s degree, IT or relevant business field preferred

Experience : No specific prior experience required, however, relevant coursework, internships, and / or job history are a plus

Technical Skills :   Advanced troubleshooting skills, strong familiarity with Windows and Microsoft 365 applications, comprehensive understanding of computer hardware, and comfort generally with enterprise software

Certificates & Licenses :  Additional technical certifications are a plus

Other Skills :  Professionalism, attention to detail, strong interpersonal skills, a willingness to learn and take on new challenges, ability to multi-task and meet deadlines, and the desire and ability to work in a fast-paced, team-oriented environment required.

Work Schedule :  General business hours Monday - Friday 9 : 00 to 5 : 00; occasional evening and weekend availability unlikely but possible

Amount of Travel Required :  Less than 10%